Richard Shapiro

Customer Service in 2012 – My Wish List

As 2011 draws to a close, many of us are putting together Holiday Wish Lists. Working in the Customer Service industry, here is...

Do you have your own “Cheers”?

I'm a fan of some of the old sitcoms, and one of my favorites is Cheers, one of NBC's longest-running series, airing from 1982...

My Passion For Customer Service

I am always interested to learn how people became passionate about customer service. Let's face it, some people really don't care if a front-line...

Customer Service Robots: Human and Mechanical

Self-service checkout counters are on the rise. Businesses are looking for new ways to trim costs and improve service, but are self-service checkout counters...

7 Customer Service Trends to Watch and Leverage in 2012

Providing exceptional customer service has long been seen as a competitive advantage. Social media, mobile technologies and altering demographics present businesses of every size...

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