Rich Brose
Rich Brose
Rich Brose is the Senior Director of Strategic Consulting at MaritzCX. He applies his 30 years of marketing research experience in the Financial Services industry to bring an industry perspective to research studies. He collaborates with teams, ensuring that research is designed to produce actionable insights that address clients' underlying business problems and provide a solid foundation for recommendations.
Banks: CXEvolution From a Customer Experience Perspective
Banks have been focusing on the customer experience for more than 20 years. So, one has to ask “How far have banks come?” One...