Rich Fox
Rich Fox
Rich Fox is the VP and Contact Center Practice Leader at Evolve IP, helping organizations use cloud technology to provide world class telephony, network, and security solutions. From call center strategy to business intelligence to advanced routing concepts, Rich helps businesses more effectively manage their contact centers to increase revenue and improve customer satisfaction.
How To Maximize Omnichannel for Your Call / Contact Center
If you have a Call Center, then you know the channels used by your customers are changing—clients aren’t just calling-in to speak to agents...
Contact Center Leaders Demand Meaningful Analytics that Drive Business Value
Call centers are undergoing a period of rapid change, driven by a number of technological and demographic transformations. Millennials, and to some degree Generation...