Ricardo Saltz Gulko

Enhance Customer Experience and Culture: 17 Ways to Close the Gap between Company Silos

The complete 30 ways to close the silos gap original article was posted at Eglobalis When, values, people, quality, purpose, direction, empowerment, are missing,...

Empathy, Your Next CX and Services Weapon! 18 Pieces of Advice that Drastically Improve...

The Original and complete article version was posted here. Here all started The lack of empowerment and trust of Telefonica O2 an of the largest Telecom...

The Customer Experience, Servitization Business Models and IOT – Part II

The balance act between exponential and linear possibilities will be how to accommodate future IOT, Apps, Cloud and other customer experience enablers. Will hyper-personalized...

The Impact is Now! The CX Touch Point with Servitization, IOT, and Transformation –...

“ This post was originally written for Eglobalis Blog here.” Part I In 1915 Mark Curtis, Fjord’s Chief Client Officer, described his company vision of Living...

What an Amazon mistake and a burning car taught me about Customer Experience...

The source and original article was posted here at Eglobalis. Years ago, I was living in Cherry Hill, New Jersey. These days (in Germany) I...

Is simplification of services and customer experience worth $86B?

Simplicity is all the rage in experience design circles these days. Which we are all searching for. Consider some of these visionaries: Martin...

What are the customer experience steps to cut poor features from your tech product...

What are 20 real steps to cutting waste out of your products, services, and experiences to make sure you deliver what the customer needs...

How do you know if your Customer Experience, Technology Product or Service is too...

We all want to design products, services, and experiences that are relatively simple and intuitive to use. That makes sense: an easier-to-use and onboard...

No Customer Experience, However well Design-ed, Can Make Up for a ...

I’m a firm believer that even the best customer experience -- one that is designed really well -- can’t make up for poor quality...

New Posts