Darcie Davis
Darcie Davis
A career focused on finding the factors that inspire customer/client retention was shaped from, often naively, relentlessly asking questions. I am the founder of HUDDLE Sessions for Women which offer pop-up advisory boards.
Why Do People Engage or Disengage
I’ve spent years interviewing people to hear their stories about why they stay or leave a company as a customer or an employee. As...
How Much Feedback Should Leaders Seek?
I worked with a managing partner who sought the opinions of all 28 of the other partners of the firm before he made any...
The Critical Key to Customer Retention During the Holidays
You don't need to read this because you already know what the "key" is to maintain customer retention during the holidays. Guess. What's the one...
Three-Way Collaboration for Best Customer Satisfaction
Developing or making improvements to customer satisfaction programs can be a major undertaking. It can also be energizing. I've worked with many companies that...
Who Do Leaders Turn to When
I have yet to meet a leader who knows all the answers and responses needed to every challenge that comes her way. That...
What’s In Your Customer’s Purse?
For all women, CEOs and non-CEOs, a purse is a critical staple for her day and there are two roles each purse serves: Fashion...
Customer Satisfaction Programs That Rock
To keep the customer satisfaction numbers impressive, there are certain actions every company must take. You likely already know what the basics are. 1....
Customer Loyalty is a Lopsided Bike
Courtesy of bigstockphoto This contraption looks like a bike. It operates like a bike. Since it is so lopsided, don't expect to get any long-term…
Do Your Customers Buy Because of Your Sales Pitch?
Sales Departments spend time and money developing a competitive sales pitch and presentation to lure new customers. It is important and necessary. This is...
Team Building is a Process
Imagine the enthusiasm demonstrated by citizens who apply to be a Navy Seal. If we conduct their training using the same team building techniques...
Drip Team Building For Long Term Results
What's the point of holding an expensive corporate retreat if the results don't last? If nothing improves. I'm sure many of you know what I'm...
2 Things A Plumbing Company Does to Get Outstanding Customer Loyalty
I knew the plumbing company was successful with outstanding customer loyalty. I knew their brand was popular in my marketplace. I got a chance...
Delighted Customers are to be Feared Not Revered
Do your customers say they are "delighted" with the services or products from your company? Caution Caution Caution! They are using a code word...
Chocolate Builds Customer Loyalty
Chocolates image provided by Danilin from FreeDigitalPhotos.net Are you reaching for a chocolate bar before you even read this article? C'mon! Chocolate is irresistible to...
Customer Retention is Impossible
If you run a business with the attitude that customer retention is elusive or impossible, you will get what you thunk. No customer retention. Are...
An Educated Customer is More Loyal
I was just in conversation with a woman who is a nurse in a dermatologist's office. She was bemoaning the fact that lately,...
Customer Retention Is a Big Number
I just overheard a bank president tell a fellow banker that he does not track customer retention numbers because customer turnover is normal and...
Customer Satisfaction Surveys Are Falsely Named
I know I am not the only one who admires and quotes Seth Godin, one of the foremost marketing strategists, speakers and authors of...
Customer Retention from Start to Never Finishing
I wish I'd said it but I read somewhere about creating a "customer journey map" and I rather like that term. I've worked...
Balancing Mistakes vs. Excellence in Service
We've talked/written about the art of correcting mistakes made in customer service. If customer loyalty is a goal (and we will assume it...