Darcie Davis
A career focused on finding the factors that inspire customer/client retention was shaped from, often naively, relentlessly asking questions. I am the founder of HUDDLE Sessions for Women which offer pop-up advisory boards.
I’ve spent years interviewing people to hear their stories about why they stay or leave a company as a customer or an employee. As...
I worked with a managing partner who sought the opinions of all 28 of the other partners of the firm before he made any...
You don't need to read this because you already know what the "key" is to maintain customer retention during the holidays. Guess. What's the one...
Developing or making improvements to customer satisfaction programs can be a major undertaking. It can also be energizing. I've worked with many companies that...
I have yet to meet a leader who knows all the answers and responses needed to every challenge that comes her way. That...
For all women, CEOs and non-CEOs, a purse is a critical staple for her day and there are two roles each purse serves: Fashion...
To keep the customer satisfaction numbers impressive, there are certain actions every company must take. You likely already know what the basics are. 1....
Courtesy of bigstockphoto This contraption looks like a bike. It operates like a bike. Since it is so lopsided, don't expect to get any long-term…
Sales Departments spend time and money developing a competitive sales pitch and presentation to lure new customers. It is important and necessary. This is...
Imagine the enthusiasm demonstrated by citizens who apply to be a Navy Seal. If we conduct their training using the same team building techniques...
What's the point of holding an expensive corporate retreat if the results don't last? If nothing improves. I'm sure many of you know what I'm...
I knew the plumbing company was successful with outstanding customer loyalty. I knew their brand was popular in my marketplace. I got a chance...
Do your customers say they are "delighted" with the services or products from your company? Caution Caution Caution! They are using a code word...
Chocolates image provided by Danilin from FreeDigitalPhotos.net Are you reaching for a chocolate bar before you even read this article? C'mon! Chocolate is irresistible to...
If you run a business with the attitude that customer retention is elusive or impossible, you will get what you thunk. No customer retention. Are...
I was just in conversation with a woman who is a nurse in a dermatologist's office. She was bemoaning the fact that lately,...
I just overheard a bank president tell a fellow banker that he does not track customer retention numbers because customer turnover is normal and...
I know I am not the only one who admires and quotes Seth Godin, one of the foremost marketing strategists, speakers and authors of...
I wish I'd said it but I read somewhere about creating a "customer journey map" and I rather like that term. I've worked...
We've talked/written about the art of correcting mistakes made in customer service. If customer loyalty is a goal (and we will assume it...