The quality of a customer care strategy can make or break a company. Simply resolving a customer service issue or complaint is no longer enough, there is always room for improvement. Download this ebook to learn the 4 steps that address the major points you need to consider when building a customer care roadmap.
[06/21/2018] To manage customer interactions, companies started with call centers, then evolved to multi-channel contact centers. Next: The CX Center! This webinar will explore the strategies and technologies required to deliver truly differentiated experiences, using customer listening, agent assistance, and self-service powered by artificial intelligence (AI).
A game-changer for your personal growth and for your impact on corporate growth: solutions to Marketing & CX pro's everyday challenges, interactive discovery in do-it-yourself mode or engaging with others, customized learning path customized, easy to pop into throughout your day, rapidly absorb immersive and actionable experiences to apply same-day.
[06/26/2018] Chris Brown and Dr. Linden Brown, authors of The Customer Culture Imperative, will be interviewed by Lynn Hunsaker on the Customer-Centered Management talk show to share advice on engaging your whole organization in customer-centric decision-making that stimulates customers' engagement with your brand for revenue growth.
Our annual spring promo has been a big success this year. Make sure you buy your Online Courses before June 30th to take advantage of huge savings: 50% off Online Course Bundles or 30% off Individual Online Courses. Hurry, promo ends soon!