Robert Bacal
Robert Bacal
Robert began his career as an educator and trainer at the age of twenty (which is over 30 years ago!), as a teaching assistant at Concordia University. Since then he as trained teachers for the college and high school level, taught at several universities and trained thousands of employees and managers in customer service, conflict management and performance appraisal and performance management skills.
Bottles in the Social Media Stream – Real real gone
In response to a blog post about the business value or lack therein of streams versus non-stream media (a la twitter), I wrote the...
Twitter Problem – Person Based
Q: You've said that Twitter is the weakest of the main social media platforms due to its lack of features. Are there other limitations...
The History of Blogging (Video Interview with Author Scott Rosenberg)
Scott Rosenberg is the author of the book, "Say Everything" which is a history of blogging. Since blogging is a potentially important part of...
Good Advice For Using Social Media…Except, it Doesn’t Scale
It's rare to come across really useful advice for businesses wanting to ride the wave of social media to increased revenue and profit that...
Brand Protection On Social Media – Research
So, what about the power of social media to damage your company/ Experts say you should be active in monitoring your brand and "defending...
When #custserv (ice) is used as excuse to bludgeon and destroy. Fire The Customer
I don’t much like fanatics under any guise, and I like them even less when they firmly attach themselves to the wagon of self-promotion....
Overhyped Social Media For Business
More from Sam in Ireland: Q: Do you feel that the potential value of social media to the modernbusiness has been over-hyped? A: Yes. In…