Raj Sivasubramanian

Share your data the way kids share their toys

« Back to all CX LabNotes BlogSeveral months ago, I wrote a blog describing how my 5-year old daughter influenced my thinking in planning sessions I had with various CX leaders. Those interactions got me thinking more about the parallels betw...

Three ways to ensure your CX initiatives drive desired business outcomes

« Back to all CX LabNotes BlogI just returned from a fantastic two days in New Orleans at the CXPA Insights Exchange.  New Orleans is one of my favorite cities – it had been over a decade since I have been there and it was great to see the vibe of...

What your CX program can learn from my five-year-old daughter

My strong-willed daughter just turned 5 and I have noticed a recent change in her vocabulary as her favorite word is shifting from “no”...

Two reasons to analyze what customers say – just not what they do

In my last post, I said listening to customers and capturing feedback across all channels is a crucial step to delivering great customer experiences...

Is your omnichannel strategy customer-centric or self-centric?

Omnichannel is an area where many organizations have been investing time and money over the last few years. By enabling seamless communication across online...

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