Paul Weald

What role will messaging play in your contact centre of the future?

Synopsis With all the hype around the development of AI driven chatbots – you would be forgiven for thinking that messaging is now common place...

A practical guide to blending bots, the crowd and live agents in your contact...

Synopsis There is much hype around the notion that robots will be taking over contact centre jobs within the next five years. But for those...

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