Peter Strohkorb

CXOs: Start Your Customer Experience Transformation without falling into this sadly common trap.

Are you a Chief Customer Officer, a CEO, or a CMO who has been given the responsibility of Customer Experience Management? Do you have an...

16 Must-Know Customer Experience (CX) Statistics and what they mean for Your Business.

Customer experience and customer centricity are hot topics right now. Most of the talk is about why and how you should embrace CX. But...

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