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Patricia Seybold

Patricia Seybold
With 30 years of experience consulting to customer-centric executives in technology-aggressive businesses across many industries, Patricia Seybold is a visionary thought leader with the unique ability to spot the impact that technology enablement and customer behavior will have on business trends very early. Seybold provides customer-centric executives within Fortune 1 companies with strategic insights, technology guidance, and best practices.

Why Amazon Opened an Android Appstore

Amazon sells digital goods. Lots of them: E-books, audio books, instant movies, online games, software, and now mobile apps. The digital goods that fly...

What Can We Learn from the Huffington Post? How to Engage Your Co-Creators!

I have to admit that I was disappointed to hear that Arriana Huffington has "sold out" to AOL. In less than six years, The...

What Are the Chances for Nokia + Microsoft’s “3rd Ecosystem” Bet?

How's that "burning platform dive" working out for you, Stephen Elop? After Nokia's CEO made his controversial burning platform speech and dove into the arms...

Nokia’s Burning Platform: Which Ecosystem will be Best for Nokia’s Customers?

On February 8, Endgadget published a memo that was sent from Nokia's CEO, Stephen Elop to all of Nokia's employees. In this "Burning Platform"...

Quora Crowdsourcing

Last week I spent entirely too much time exploring Quora, a crowdsourced Q&A site that seems to be taking off. Quora will never rise...

Egyptian Revolutionaries Aided by the Anonymous Net

Even before the Mubarak government shut down Internet traffic to and from the country, many Egyptian dissidents were taking precautions by communicating via the...

5 Steps to Success in Customer Innovation Programs

I believe that customer-led innovation should constitute 50% of your innovation portfolio. But, I have yet to find many mature and well thought out...

Continuing the Conversation around the iPhone/Verizon Launch

When Verizon Wireless announced that it would finally offer the iPhone, everyone cheered. But there was also a flurry of commentary—including ours—raising questions about...

Apple sans Steve Jobs?

Apple Will Continue to Thrive It's too bad that Steve Jobs continues to have health challenges. Like the rest of you, I was worried when...

The Consumerization of Enterprise Computing

Last week's Consumer Electronics Show (CES '11) in Las Vegas was a tipping point in IT history. Although consumer electronics' giant Apple never exhibits at...

Information Security Backlash, Enterprise Cloud Computing, Apple’s Tech Strategy, Mobile Glut

Patty's Pioneers' Predictions for 2011 This year, I asked our most vocal group of clients, who are also our most technically astute, to offer their...

My Mortifying iPad Experience

How Apple's Famed UI Made Me Look Bad I took my iPad to a consulting gig this week. Instead of impressing my clients, it...

Best Ways to Handle Customer Problems?

We all know that handling a customer issue is often a make or break moment for any company. If you annoy the customer, you...

Experiencing a Customer-Centric Culture in Action

Last week, Ronni Marshak and I had a unique opportunity to watch the inner workings of a company during one of its busiest and...

Retail Experience: Apple vs. Verizon Wireless

The holiday season is a good time to take stock of how you're treating your customers and how well you're treated as a customer....

Facebook: Does Mark Zuckerberg Care about Customers’ Privacy?

There's a lot of buzz around the new Facebook movie, Social Network. I haven't seen it yet, but I've been...

Apple’s Amazing Comeback

How Apple Catapulted Beyond Microsoft, Google, Dell, Sony, IBM, Amazon, and HP in the Hearts and Minds of Customers by Patricia Seybold, Scott Jordan, and...

How to Design a Customer-Centric Technology Architecture (for Business Leaders and Geeks)

Why is it so hard to design easy-to-use Web sites, mobile phone apps, ...

Success Stories from Girls in Africa Acting as Change Agents

It Takes a Child to Raise a Village — "my" latest book about bottoms-up, grass-roots innovation, is now available for purchase and sharing. You...

What You Can Learn from Dell’s Customer Support Snafus

Ronni Marshak and I had a heated debate about whether or not to publish our critique of Dell's...

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