Prem Kumar Aparanji
SCRM Evangelist @ Cognizant. Additional knowledge in BPM, QA, Innovations, Solutions, Offshoring from previous roles as developer, tester, consultant, manager. Interested in FLOSS, Social Media, Social Networks & Rice Writing. Love SF&F books. Blessed with a loving wife & a curious kid. :)
I have been in the US this past week. The journey from Bangalore to Washington DC in itself was quite interesting. A three hop...
Avatar 3D has no new plot line, but is very different experience & supposedly a big game changer. Social CRM has no goals vastly different...
This is a post to contribute to an experiment initiated by Esteban Kolsky & Venessa Miemis wherein we all write about what we discovered...
I am sure you have heard of the adage that the Content is King and also of the addendum to that adage that...
Social CRM is an emergent strategy for businesses to accommodate their customers' demands in this new age of social computing - a cusp of...
There is either a new storm brewing in the horizon or may be just a mirage, it is unclear as yet. I am talking...
The term "Social" in digital technologies applies to the social "Activities" & "Networks" that people perform & build in these platforms. By Social "Activities" I...
Human race is pretty fickle actually when it comes to trust. It doesn't take much to lose trust in someone. That someone would have...
Traditional CRM systems, at a data level, are about collecting, organising & analysing customer data. The data is collected in a structured manner through...
Thus far I have been working safely behind the scenes but now I have been "discovered" and have been given the opportunity of getting...