Prem Kumar Aparanji

Listening vs Hearing: Its not mere semantics

Hope the deck is self explanatory. It contains only a few very simple aspects I wanted to highlight, the nuances are far more varied. Listening...

Coordination, cooperation or collaboration?

The nuances between coordination, cooperation & collaboration is more than mere semantics for me. Mitch Lieberman presented at the Social CRM 2011 event in...

Social Actors

Theres a flurry of social this & social that in the IT market space and marketing machines are running over speed. So much so...

Social Collaboration?

Theres a new term doing the rounds in the IT vendor market - social collaboration. Nobody gave me an exact meaning to that, either...

Is this social modeling?

Social Modeling for Requirements Engineering I have been reading Verna Allee's work on Value Network Analysis and recently, upon Graham Hill's suggestions, the i-star framework....

That thing about culture & strategy in ‘social’

Theres been an interesting discussion happening in many disjointed places today around culture & strategy in terms of Social CRM or Social Business or...

The importance of Influence in the digital/social world

Clout ?klau?t Definition of CLOUT 1 dialect chiefly British : a piece of cloth or leather : rag 2 : a blow especially with the hand; also : a hard hit in baseball 3 : a white cloth on a stake or...

Social BPM – mere hype or … ?

I have tried to capture some of my top of mind thoughts around the new hyperbole around Social BPM. But before I delve further,...

Evolving your organization for the multi-channel customer

As I sit confined in my hotel room today (after three very hectic 11 hour days at office) thinking over the various new...

Q for Quandary: Did you ask who is leading social CRM?

As I prepare myself for the long haul flight from BLR to SFO via DXB tonight & procrastinate on the packing I am catching...

Participation Design

This is a short post going back to something that I share from my experiences working with various clients as well as within my...

LSD for the Social Business

JP Rangaswami, Chief Scientist at Salesforce.com, quotes his friend Prof. N. Venkatraman in his latest blog (emphasis mine): "... businesses used to be hierarchies of...

Cloud vs Distributed computing and the Social Customer aka the Global Citizen

The past few weeks have been all about cloud computing. Be it the wikileaks and Amazon standoff or the Dreamforce 2010 event unveiling 7...

Digital Customer vs Social Customer – what GetSatisfaction.com got wrong

I woke up to find a new infographic on Social CRM being tweeted about. Curious, I clicked on it and found myself on GetSatisfaction.com's...

Primal needs in a digital world

After my half baked ideas & notes on a collaboration framework in my previous post I published while in a jiffy to get to...

Its about the Streams, but which one? Where’s the time to think?

This is yet another post that combobulates more than brings clarity. But I had to post this to straighten the thoughts in my mind....

From Could to Should. Or how to rethink #scrm or even your business?

In my last hurried post titled "What led us to Social CRM? Or why you should be serious about #scrm?" I jotted down a...

What led us to Social CRM? Or why should you be serious about #SCRM?

Though I have been tinkering with or thinking about Social Media/Networing/CRM/Business for more than three to four years now, I never got a complete...

Biomimicry and the Future of “Social” Business Software

As I stated in my previous post (Complex Adaptive System and the "please adjust" culture of India), I am getting back to my first...

Tooling for the future business

Source: Flickr As per Epsilon Industries' Glossary: "Tooling is another name for both the process of creating the molds and other tools necessary for producing...

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