Prem Kumar Aparanji

Listening vs Hearing: Its not mere semantics

Hope the deck is self explanatory. It contains only a few very simple aspects I wanted to highlight, the nuances are far more varied. Listening vs Hearing View more presentations from Prem Kumar Aparanji. P.S.: Please forgive me for the title of slide 4. If…

Coordination, cooperation or collaboration?

The nuances between coordination, cooperation & collaboration is more than mere semantics for me. Mitch Lieberman presented at the Social CRM 2011 event in London yesterday about cooperation & collaboration across various business silos in an organization. We at Cognizant are growing very fast. We...

Social Actors

Theres a flurry of social this & social that in the IT market space and marketing machines are running over speed. So much so that Geoffrey Moore & Stowe Boyd too debate on what to call the term Social Business Systems - Systems of...

Social Collaboration?

Theres a new term doing the rounds in the IT vendor market - social collaboration. Nobody gave me an exact meaning to that, either the IT vendors or the sociologists/anthropologists/sociobiologists. Wikipedia too is pretty cryptic and unclear about it. So much for social collaboration...

Is this social modeling?

Social Modeling for Requirements Engineering I have been reading Verna Allee's work on Value Network Analysis and recently, upon Graham Hill's suggestions, the i-star framework. I have even ordered the book "Social Modeling for Requirements Engineering" to learn how to apply the i* to requirements...

That thing about culture & strategy in ‘social’

Theres been an interesting discussion happening in many disjointed places today around culture & strategy in terms of Social CRM or Social Business or whatever is your favorite poison. It all started for me in the #SCRMSummit twitter hashtag discussions associated with the BPT...

The importance of Influence in the digital/social world

Clout ?klau?t Definition of CLOUT 1 dialect chiefly British : a piece of cloth or leather : rag 2 : a blow especially with the hand; also : a hard hit in baseball 3 : a white cloth on a stake or frame used as a target in archery 4 : pull, influence  <political clout> It used to be that…

Social BPM – mere hype or … ?

I have tried to capture some of my top of mind thoughts around the new hyperbole around Social BPM. But before I delve further, let us try & de-construct the term "social" a bit before we get into the crux of the problem here....

Evolving your organization for the multi-channel customer

As I sit confined in my hotel room today (after three very hectic 11 hour days at office) thinking over the various new things happening with me & around (exciting sure, but new things bring a sense of fear too, no matter how...

Q for Quandary: Did you ask who is leading social CRM?

As I prepare myself for the long haul flight from BLR to SFO via DXB tonight & procrastinate on the packing I am catching up on a few 'news' articles rather than 'blog' posts on Social CRM from my usual firehose consisting of RSS...

Participation Design

This is a short post going back to something that I share from my experiences working with various clients as well as within my own organization. This is a graphic I created to understand the bare minimum participation dynamics that need to be taken...

LSD for the Social Business

JP Rangaswami, Chief Scientist at Salesforce.com, quotes his friend Prof. N. Venkatraman in his latest blog (emphasis mine): "... businesses used to be hierarchies of business units whose assets were called customers and products; that they are changing into networks of business units whose assets...

Cloud vs Distributed computing and the Social Customer aka the Global Citizen

The past few weeks have been all about cloud computing. Be it the wikileaks and Amazon standoff or the Dreamforce 2010 event unveiling 7 'Clouds'. Lots have been talked about both. One is a political discussion, the other an enterprise discussion. And I got...

Digital Customer vs Social Customer – what GetSatisfaction.com got wrong

I woke up to find a new infographic on Social CRM being tweeted about. Curious, I clicked on it and found myself on GetSatisfaction.com's blog with great hopes since they had featured on Esteban's blog. And was ... disappointed. So I left them a...

Primal needs in a digital world

After my half baked ideas & notes on a collaboration framework in my previous post I published while in a jiffy to get to Hong Kong, I write yet another visceral post that I could not hold in my mind for further contemplation. This...

Its about the Streams, but which one? Where’s the time to think?

This is yet another post that combobulates more than brings clarity. But I had to post this to straighten the thoughts in my mind. Some might find it thought leading, as in leading your thoughts to somewhere they did not go. But no guarantee...

From Could to Should. Or how to rethink #scrm or even your business?

In my last hurried post titled "What led us to Social CRM? Or why you should be serious about #scrm?" I jotted down a few points on how the customers have been given a rough hand since Industrial revolution and how they are trying...

What led us to Social CRM? Or why should you be serious about #SCRM?

Though I have been tinkering with or thinking about Social Media/Networing/CRM/Business for more than three to four years now, I never got a complete hang of why I felt it was the right thing to do. I have been reading &/or talking to a...

Biomimicry and the Future of “Social” Business Software

As I stated in my previous post (Complex Adaptive System and the "please adjust" culture of India), I am getting back to my first love, BPM, as part of the bigger picture view I want to take on how 'social' is going to affect...

Tooling for the future business

Source: Flickr As per Epsilon Industries' Glossary: "Tooling is another name for both the process of creating the molds and other tools necessary for producing parts and the actual molds". And this is exactly what I am trying to do right now, tooling to prepare...

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