Peter Chidiac
Peter Chidiac
Nuance Communications
Peter Chidiac, managing director, Nuance Communications, Australia and New Zealand, has worked in communications since 1984. His previous companies include ScanSoft and SpeechWorks. He has seen the evolution of communications systems from simple PABX, ACD, voice mail, paging and IVR systems to the adoption of sophisticated natural-language speech-recognition solutions.
Self-Service Customers Are Choosing Speech Recognition
For businesses looking to give customers what they want, speech recognition has clearly become the self-service channel of choice. But new research shows that,...