Perry Price

Why Banking Contact Centers are Looking to Chatbots in 2019

From applying for a car loan online rather than in-person at a local bank branch to buying clothes from a mobile application instead of...

How UC Analytics Can Personalize CX

Technology is dramatically changing the ways consumers interact with businesses today. Because of the explosion of digital technology in particular, customer experience has quickly...

Fintech & Banking: The Shift in Customer Experience

Digital transformation has taken a hold of the financial services industry. Today’s banking landscape has been divided into two main roles: traditional financial institutions...

Why Salesforce’s Disruption of Siebel Should Matter to UC Now

Tech advancements have clearly marked the last 30 years — as names like Apple, Google and Microsoft have emerged to the fore. But if...

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