Paul Anderson

Three ways how cloud CRM solution can take your Sales Conversation to Conversion

Believe it or not: sales and chess have a lot of things in common. A new sale rep can always look at a chess...

No matter how good your cloud CRM is it’s your employees who will make...

Streamlining your business processes; putting your customers at the heart of every activity or delivering quality and speedy service is less about technology and...

Customer Experience — What, Why & How

If you wanted to buy an iPad, where would you rather go; a big box electronic shop or the Apple store? If you said Apple...

Customer Service is not enough, Try Mobile Customer Service

Customer service has never been more important to the success or failure of a business than it is now. Today we are in the...

CRM, Customer Analytics, Customer Service: How these are related together

Delivering an exceptional customer service has been the top priority of every business. But this has not been an easy feat for most of...

Why ready-made CRM solution is not enough for your company

Stats say: CRM market is about to become the largest enterprise software market by increasing to $37 billion by 2017.  Q. What does it mean?  Ans....

Use the magic wand called CRM to improve your business

If you ask me for one best business device – I’ll say get hold of the magic wand called web CRM!  What happened? Sounds a...

Gartner CRM Guide, 2014: More Than 50% of CRM Will Be Deployed As SaaS...

It’s clear and evident! Gartner in its CRM Guide 2014 (published on March 10, 2014) has stated the rate at which CRM systems are...

IDC Report: Technology Predictions for 2014

International Data Corporation has presented their top ten technology predictions for 2014. Frank Gens, Senior Vice President and Chief Analyst at IDC...

Intel IT Center Report and Cloud Computing News on Big Data and Cloud Computing

Intel IT Center Report: Big data analytics and cloud computing: Two IT initiatives which are high in the priority list of organizations across the globe....

Gartner : cloud trend has boosted tablet sales

Gartner expects worldwide tablet shipments to grow by 53.4% i.e. 184 million units. This will be a straight blow to the sale of traditional...

Gartner seven technological trends for 2014

Gartner, Inc. has highlighted the top technological trends that will affect organizations in 2014. In the words of David Cearley - “We have identified...

How has cloud become the SMBs’ weapon to compete with their bigger rivals?

It’s common knowledge – customers compare businesses based on the type and quality of service they provide. Service standard (how high or low it...

This Valentine, hold your customers for life through a lovable customer experience

Any business that aims to achieve long-term success must first understand the importance/value of having a lifetime relationship with a customer. Then only can...

Five key lessons to create customers for life

‘’Please hold as we direct your call to the customer executive…All our customer executives are attending other customer calls…Please stay on the line as...

6 ways to make your employees love you

Before delving into how to become a likable boss – let’s first discuss does being liked by employees even matter? Most of us...

Why is Cloud still Under-Hyped?

We've all seen technologies that have got overhyped in the past couple of years. In fact it won't be wrong to say that whenever...

Top 16 Cloud Computing Terms – you should know

In the wake of big data, many of us have started to treat cloud like old news. Yet when it comes to the latest...

Customer Journey Maps – what you know about it?

Customer journey mapping is a trending idea. To explain journey mapping in layman terms – it refers to an idea/diagram that illustrates the...

4 easy ways to shorten your sales cycle

Shortening the sales cycle is high on priority on any sales manager's wish list. Wonder why? It is due to the extreme length of...

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