Paul Anderson

Three ways how cloud CRM solution can take your Sales Conversation to Conversion

Believe it or not: sales and chess have a lot of things in common. A new sale rep can always look at a chess player to up his owns sales numbers. Confused? Read further, as we bring for you selective excerpts (paraphrased) from one of...

No matter how good your cloud CRM is it’s your employees who will make...

Streamlining your business processes; putting your customers at the heart of every activity or delivering quality and speedy service is less about technology and more about how you handle/train your team. Why - It’s your employees who do the end work, deal with your customers...

Customer Experience — What, Why & How

If you wanted to buy an iPad, where would you rather go; a big box electronic shop or the Apple store? If you said Apple store, you’re not alone…but why? Both places offer the exact same product for the exact same price. Interestingly, when I…

Customer Service is not enough, Try Mobile Customer Service

Customer service has never been more important to the success or failure of a business than it is now. Today we are in the Age of the Customer where: • Every business activity needs to be for the customers’ benefit • Customer service cannot be…

CRM, Customer Analytics, Customer Service: How these are related together

Delivering an exceptional customer service has been the top priority of every business. But this has not been an easy feat for most of them. Reason: Exceptional customer service requires holistic and deep customer understanding and coordination of engagement across every touch point. And this...

Why ready-made CRM solution is not enough for your company

Stats say: CRM market is about to become the largest enterprise software market by increasing to $37 billion by 2017.  Q. What does it mean?  Ans. CRM market is getting installed in every big and small enterprise.  NO! Contrary – CRM installation across the globe…

Use the magic wand called CRM to improve your business

If you ask me for one best business device – I’ll say get hold of the magic wand called web CRM!  What happened? Sounds a bit too exaggerated? Read this article and I bet that in another 5 minutes you too will agree with me...

Gartner CRM Guide, 2014: More Than 50% of CRM Will Be Deployed As SaaS...

It’s clear and evident! Gartner in its CRM Guide 2014 (published on March 10, 2014) has stated the rate at which CRM systems are expected to thrive within the next ten years. With more than 50% Of CRMs to get deployed As SaaS by...

IDC Report: Technology Predictions for 2014

International Data Corporation has presented their top ten technology predictions for 2014. Frank Gens, Senior Vice President and Chief Analyst at IDC hosted a webinar to present the same. While each prediction carries its own significance, the ones made in relation to...

Intel IT Center Report and Cloud Computing News on Big Data and Cloud Computing

Intel IT Center Report: Big data analytics and cloud computing: Two IT initiatives which are high in the priority list of organizations across the globe. Reason: On one hand where big data analytics provides valuable insights for business intelligence, competitive advantage, new innovation and increased…

Gartner : cloud trend has boosted tablet sales

Gartner expects worldwide tablet shipments to grow by 53.4% i.e. 184 million units. This will be a straight blow to the sale of traditional PCs— predicted to be down by 11.2%. By mid 2014, the difference between traditional PCs and tablet shipments will be...

Gartner seven technological trends for 2014

Gartner, Inc. has highlighted the top technological trends that will affect organizations in 2014. In the words of David Cearley - “We have identified the technologies that companies should factor into their strategic planning processes. This does not necessarily mean adoption and investment in...

How has cloud become the SMBs’ weapon to compete with their bigger rivals?

It’s common knowledge – customers compare businesses based on the type and quality of service they provide. Service standard (how high or low it is) acts as the differentiating factor. Furthermore, Perception of good service crosses vertical lines i.e. the service offered by a...

This Valentine, hold your customers for life through a lovable customer experience

Any business that aims to achieve long-term success must first understand the importance/value of having a lifetime relationship with a customer. Then only can the business shift its focus from individual transactions (making a buck in the short term) to building trust that will...

Five key lessons to create customers for life

‘’Please hold as we direct your call to the customer executive…All our customer executives are attending other customer calls…Please stay on the line as your call is important to us’’ – An oxymoronic statement! A large section of customer experts have criticized automated...

6 ways to make your employees love you

Before delving into how to become a likable boss – let’s first discuss does being liked by employees even matter? Most of us (who are bosses of course) do not give much effort in making ourselves liked by our team members. What’s the...

Why is Cloud still Under-Hyped?

We've all seen technologies that have got overhyped in the past couple of years. In fact it won't be wrong to say that whenever a new technology has come up, the debate over its over-hyped or under hyped status has come to focus. And...

Top 16 Cloud Computing Terms – you should know

In the wake of big data, many of us have started to treat cloud like old news. Yet when it comes to the latest cloud lingo, we are not properly acquainted with them. So here we have got for you - a concise list...

Customer Journey Maps – what you know about it?

Customer journey mapping is a trending idea. To explain journey mapping in layman terms – it refers to an idea/diagram that illustrates the touchpoints customer(s) go through in engaging with a company. Now these touchpoints could be varied such as – product purchase,...

4 easy ways to shorten your sales cycle

Shortening the sales cycle is high on priority on any sales manager's wish list. Wonder why? It is due to the extreme length of the sales cycle that sometimes prospects just don't see enough value to act. In fact most often when the customers...

New Posts