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Paul Weichselbaum

Paul Weichselbaum
Paul Weichselbaum is the Executive Vice President of PlumChoice, the leading specialized technical services provider for the IoT that partners with Fortune 1000 manufacturers, retailers, telcos, cable providers, and software companies to deliver highly differentiated customer experiences to consumers and SMBs through white-labeled technical support solutions that span the entire technology lifecycle.

Tech Support: How to Embrace Inbound Calls and Build Customer Loyalty

When it comes to tech support, most organizations and their call centers fear inbound calls (service redemption) due to the...

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