Patricia Jones

A Few Customer Service Skills and How A CRM Can Help You to Succeed...

Customers are the heart of all business, and therefore maintaining good customer service is the essence of every business that keeps the blood pumping....

Will AI, Machine Learning, and CRM Change the Day-To-Day Works of Your Sales Teams

When you consider AI, and Machine Learning, you may conjure images of multiple autonomous robots taking over the human world. Nevertheless, there is a long...

Live Chat Software Metrics for Measuring Performance Using CRM Database

Offering a live chat service for your business on your website can really be advantageous for the growth of your business. In the recent...

Six Steps to Effective Monitoring of Your Customer Service While Using A CRM

In our present day’s competitive business environment, the ‘quality score’ of your customer service is an ever-growing important factor in promoting encouraging customer loyalty. ...

Are you asking your potential clients these questions?

Communication is one of the indispensable skills required in SALES. Whether face-to-face or over the phone, making healthy communication at the forefront of the...

Six compelling advantages of modern CRMs

Small and medium-sized businesses face challenges of limited budgets and fewer IT and human resources. Unlike the big companies, they cannot handle long implementation...

How will the manufacturing industry benefit from IoT

The Internet of Things (IoT) has created a lot of buzz. Although some might say IoT is more of hype or something that will...

Future proofing your business- why and how

Joint CEO of FutureWorld South Africa, partner in FutureWorld International, Anton Musgrave works as a futurist and a business strategist, helping businesses understand, analyze...

Are you using these lead nurturing campaigns

There’s no shortage of information on lead nurturing. Merely plugging the term ‘lead nurturing’ into Google will instantly give you ample tips, tricks, and...

Gartner Magic Quadrant for CRM Lead Management: Key insights

Gartner speaks: Lead Management is a set of methodologies, systems, and practices that closes the loop between marketing and sales. It is designed to...

Five reasons why your business needs salesforce automation software

Increased competition, fragmented leads data, longer sales cycles and expanding sales force together can be a dreadful plight. The more effort you put to...

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