Patricia Jones

The Need Of AI For Balancing Customer Support Resources In 2019

Customer expectations are rising in every sector and industry across the globe, which implies larger volume of incoming questions for organizations, and brand, as...

Explore How Many Leads You Need In Your B2B Sales Pipeline

As one of the award-winning vendors of small business CRM software, many has accused us of being obsessed with marketing numbers, and on our...

How to Measure the Relationship with Your Customer with A CRM

We all know businesses need to build up long-term relationships to succeed in their growth. Therefore, now that most of us know what is...

What Are the Reasons That Can Make Your CRM Stink- And What to Do...

CRM software solution be it a robust cloud-based enterprise CRM platforms like Salesforce or any other Salesforce Alternative CRM software solutions are bought and...

How Can You Use Nudge Theory Ethically To Improve CX for Your Brand

If you are unaware of what is ‘Nudge’, well then plainly speaking Nudge is a concept that is found in behavioral science, which is...

How to Club Traditional Vs. Digital Marketing Techniques for Business Growth

Traditional Marketing vs. Digital marketing Traditional marketing is the most tried and easy mode of marketing, that has been the choice of advertising and marketing...

5 (Biggest) Present Day CRM Myths- Debunked and Busted

Investing in a CRM be it Salesforce or any other Salesforce Alternative CRM software does not have to be intimidating. Although it is often...

What Does The Future Hold For Easy To Use CRM Software Platforms

Customer Relationship Management or CRM is a business strategy that is aimed at growing mutually gratifying and profitable relationships with customers. Therefore this can...

How to Create a Successful and Effective Voice of the Customer Program

In the present times, VoC (Voice of the Customer) programs have very rapidly become a strategic asset for the most customer-centric and forward-thinking CEOs....

Three Best Practices For Successful Nurturing Campaigns

Call them Nurturing Campaigns, Persistence Campaigns or Drip marketing Campaigns, all of them are meant to carefully select a series of messages and thereafter...

Most Talked About SaaS Metrics Every Sales Rep Should Track

It is a well-understood fact nowadays that conventional business indicators do not fetch all the main factors that resonate SaaS platform’s profitability to their...

What Does 360 Degree Customer View Mean To Your Business?

The often cited but rarely realized 360-degree customer view refers to a holistic record of your customer’s profile that captures several types of customer-related...

How Customer Success Can Alleviate Churn in Your Business

Customers leaving your business or the concept of “Customer Churn” are as old as commerce itself. In any free market society, consumers have exclusive...

How To Overcome The Most Common Hurdles In Customer Journey Mapping

CJM or Customer Journey Mapping is becoming the most popular and increasingly accepted practice, as a growing number of businesses using CLM CRM software...

How to Troubleshoot the Most Common Obstacles in A CRM

From bettering CRM adoption to keeping with the newly found GDRP norms, in this article let us discuss the challenges that are most commonly...

How to Shorten the Sales Cycle for Rapid Business Growth

Shortening the sales cycle for faster business growth is always the highest priority in any sales manager’s wish list. While there will be slow...

Inspiring Revenue Hacks For SMB To Grow Sales In 2019 and Beyond

There is a system to aid you trim down the viability factors in your small business, which is known as Predictable Revenue. Therefore, without much...

A Few Customer Service Skills and How A CRM Can Help You to Succeed...

Customers are the heart of all business, and therefore maintaining good customer service is the essence of every business that keeps the blood pumping....

Will AI, Machine Learning, and CRM Change the Day-To-Day Works of Your Sales Teams

When you consider AI, and Machine Learning, you may conjure images of multiple autonomous robots taking over the human world. Nevertheless, there is a long...

Live Chat Software Metrics for Measuring Performance Using CRM Database

Offering a live chat service for your business on your website can really be advantageous for the growth of your business. In the recent...

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