Pradeep Rathinam

Help Yourself! DIY Has New Meaning Today.

In today’s consumer markets, DIY has new meaning. Leading support teams are complementing traditional service methods by providing consumers with more opportunities to help...

Bot or Not? That is the Question.

There is an interesting struggle going on out there among the zeros and the ones. It’s a race, not unlike the one we read...

In Customer Support, it’s not the Service That Fails, it’s the Content. Let’s Fix...

As customer support becomes increasingly digital (and less phone-based), it is essential that organizations develop quality content that may be used to consistently address...

AI 101: The Basics of Automation for Customer Support

While you might not know much about artificial intelligence yet, experts predict that the use of machine learning technology will double in 2018 compared...

New Posts