Nitin Mahajan
Nitin Mahajan
Lead Product Manager – Customer Service Experience Nitin has over 25 years of experience and has been with Infosys for last 12 years. In his current role he focuses on the Customer Experience Management space for building new products for which he has also filed patents.
Infographic: Power To The People
Now that social media dominates communication, it should come as no surprise that 80% of companies are planning to incorporate social media into their...
Customer Service: The Catch in Catch 22
The role of your contact center agent is more than what meets the eye Catch 22 was never so appropriate an expression than to describe...