Niraj Ranjan

Customer service must-knows for SaaS businesses

The ROI of customer service when truly analyzed is unmistakable. For SaaS business, top-notch customer service is a powerful way to generate great word-of-mouth which is the key to succeeding in this overly-competitive area. But it’s not enough to have good intentions and care for...

5 ways to get customers to review your business

We all know how important reviews are and that they can make or break our businesses. But many entrepreneurs assume the if-we-build-a-great-product-we-will-get-great-reviews attitude. This approach ends up harming their business, despite producing a great product. A business is a multiplicative system, which means you have...

5 tips to enhance customer support experience on social media

For businesses, social media is a platform which can boost sales, marketing, branding and customer support all at once, if done well, and if not done well, it can harm just as much. Did you know that just on Facebook, 5 new profiles are...

A guide to dealing with angry and disgruntled customers

A dissatisfied customer will tell 9-12 people about their experience, and about 13% of them tell more than 20 people. Now that’s for a dissatisfied customer, imagine how much worse it would be in the case of an angry customer! Businesses are not perfect, we…

5 must-dos to keep your customers from leaving you

More often than not, it isn’t your product that makes you popular with customers, it’s how you serve your customers, and how you cater to all of their needs. In the current global market where product options have surpassed the number of buyers, it...

How to ensure that customers review your product

Consider this: 88% have read reviews to determine the quality of a local business. 85% of Consumers Say They Read Up To 10 Reviews. 88% of Consumers Say They Trust Online Reviews As Much As Personal Recommendations. (Not making it up!) I hope these stats…

Quick psychology hacks for marketers

Anyone can become a marketer these days. With so much how-to content on the internet you don’t even need an MBA to self-learn marketing, but you see there is one difference between good marketers and really good marketers. The latter amplify the effects of...

Signs that your customer is ready to defect to competition

In a customer and provider relationship,  one thing is a given - if the customer is cheating on you it’s more often than not, NOT the customer’s fault but yours - and it calls for some serious pondering. Happy customers undoubtedly play a game-changing role...

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