Niraj Ranjan
Niraj Ranjan
Niraj is the founder of Hiver (formerly GrexIt), an app the lets you share Gmail labels with other Gmail users. Niraj works on programming, customer support and sales, and also contributes to design and UI. He's a fusion music aficionado, loves to play the guitar when he can.
Customer service must-knows for SaaS businesses
The ROI of customer service when truly analyzed is unmistakable. For SaaS business, top-notch customer service is a powerful way to generate great word-of-mouth...
5 ways to get customers to review your business
We all know how important reviews are and that they can make or break our businesses. But many entrepreneurs assume the if-we-build-a-great-product-we-will-get-great-reviews attitude. This approach...
5 tips to enhance customer support experience on social media
For businesses, social media is a platform which can boost sales, marketing, branding and customer support all at once, if done well, and if...
A guide to dealing with angry and disgruntled customers
A dissatisfied customer will tell 9-12 people about their experience, and about 13% of them tell more than 20 people. Now that’s for a dissatisfied...
5 must-dos to keep your customers from leaving you
More often than not, it isn’t your product that makes you popular with customers, it’s how you serve your customers, and how you cater...
How to ensure that customers review your product
Consider this: 88% have read reviews to determine the quality of a local business. 85% of Consumers Say They Read Up To 10 Reviews. 88%…
Quick psychology hacks for marketers
Anyone can become a marketer these days. With so much how-to content on the internet you don’t even need an MBA to self-learn marketing,...
Signs that your customer is ready to defect to competition
In a customer and provider relationship, one thing is a given - if the customer is cheating on you it’s more often than not,...