Nicholas Griffin
Nicholas Griffin
Nicholas has over 25 years of experience in strategic brand, retail, digital and culture transformation which has seen him serve some of the best know brands in the world. He shares his thoughts and advice on how to win in Customer Experience for Banking, Retail and Hospitality.
More than Physical Attraction
Creating beautiful experiences for your customers is more than a purely physical attraction. To create experiences that work well for your business and for...
How to be Innovative
History is littered with the corpses of organizations who have spent so much time metronomically churning out the same, same, same product with heads...
Artificial Intelligence. Do you want it?
In an interview with Bloomberg, Accenture’s charismatic CEO, Pierre Nanterme, was asked what the companies ‘big bets’ currently are, and his answer was very...
Asia, Leading the Way?
Customers of all income levels are increasingly using digital technologies for internet, social media, and e-commerce in Asia – it is not just young...
How to Survive the Future
Preparing for an uncertain future is something that keeps many CEOs awake at night. In a world where uncertainty is all around us, we...
Beware of the Dancing Bear
Everyone is looking to ‘digital’ experience as being the way forward in business. It isn’t on its own, digital is ‘an ingredient in the...
Care about me, or I’ll leave
The winds of change are all around, and not least in the retail sector - which by the way, includes banking. For years consultants...