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The Nation’s Most Loved Social Brands Revealed Through Consumer Conversations

Disney World and Pillsbury Most Loved in Terms of Offline Conversation, While American Family and Clean & Clear Are of Online Conversation Winners

Brand Keys 2019 Customer Loyalty Engagement Index Identifies Secret to Lasting Loyalty

Loyalty Engages Customers, Engenders Trust, Guarantees Brand Profitability For Retail Sector Brands

Jacada Introduces Interact 11 to Uniquely Enable Customer Service RPA, Intelligent Self-Service and Agent...

Release 11 empowers business users to effortlessly design and manage end-to-end customer service automation in one no-code development environment

Kustomer Raises $35M Series C Led by Battery Ventures, Further Challenging Salesforce and Zendesk...

Kustomer plans to use the capital to accelerate its go-to-market strategy; expand internationally; and invest in its platform and launch new products.

Skillsoft Launches New Digital Learning Journeys for Key Technology Roles

Skillsoft Launches New Digital Learning Journeys for Key Technology Roles

CustomerThink Research Finds 75% of Customer Experience (CX) Initiatives Fail to Prove Business Value

Groundbreaking research reveals key success factors for the 25% of "Winning" CX initiatives.

iovox Strengthens International Call Tracking Leadership with Acquisition of WannaSpeak

iovox, a global provider of inbound and outbound call tracking solutions, announced today the acquisition of France-based provider, WannaSpeak.

Telco Marketers Report Big Appetite for Live Data Insights to Add Customer Value and...

New CMO Council Survey of 150 Mobile Network Marketing Leaders Reveals Many Obstacles to Applying Real-Time Data Intelligence to Upgrading Customer Experience and Revenue Growth

Copper Releases New Study, Revealing that CRMs Need to Adjust to Serve Today’s Relationship-Makers...

The length of business relationships is increasing, while the people using CRM and productivity are merging

StoreForce and Moz Partner to Enable Specialty Retailers to Thrive in the Era of...

StoreForce clients can now connect to the Moz Local Enterprise platform

Verint to Acquire ForeSee Extending Its Voice of the Customer Leadership

Combination Will Create the Most Comprehensive Omnichannel Cloud VoC Portfolio

Kantar Study Shows U.S. Banks Can Increase Their Share of Deposits By 16.5% Through...

USAA, Regions Bank and Chase lead in Kantar's new CX+ Index

Qubit Data and Consumer Survey Reveal US Holiday Shopping Peak Periods are Getting Longer...

Research also shows nearly 68 percent of consumers are comfortable sharing preferences with brands to receive a more personalized experience

Millennials and Gen Z Driving Major Shifts in Customer Expectations According to a New...

Survey of consumers in the U.S., UK, France and Germany shows the business impact of customer service

A new TELUS International study reveals that social media may give brands a second...

62% of millennials would likely recommend a brand that has an exceptional social media presence, even if they were not initially happy with their...

New USU Huntsman Research Explores Why Employees Retaliate Against Hostile Customers and How Companies...

When customers are harsh or overly aggressive, reacting with retaliation and sabotage is an almost involuntary and immediate response for employees

Absolutdata Debuts NAVIK ResearchAI, an AI-Driven Market Research Platform for the 21st Century

Brands Can Now Conduct Rapid Research Centered Around Intelligent Algorithms with Natural Language Question-and-Answer Capabilities and Automated Report Creation

SurveyMonkey Expands Salesforce Integration with Enterprise Customer Experience Solution

SurveyMonkey continues to invest in open platform solutions to transform customer experience, automate workflows, and boost productivity in data collection process

True Influence® Launches OpportunityBASE™, Part of its InsightBASE™ API Layered Platform, to Deliver High-Quality...

OpportunityBASE provides enhanced functionality for the company’s ContentLEADS™, TeleLEADS™, and BehaviorLEADS™, helping businesses accelerate their sales revenue Princeton, NJ, December 4, 2018 – True Influence®,...

Interactions Expands Fraud Protection with Next Caller Partnership

Interactions adds VeriCall™ for increased IVA fraud protection

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