News Editor

Pega Survey: Customer Service Reps Are Sick and Tired of Roadblocks Preventing Better Customer...

One in three say they don’t have the right tools to properly assist customers

Sales Tech Pioneer Chili Piper Launches the First Collaborative Inbox Built for Revenue Teams

New offering provides account managers and account executives the first email client purpose-built for email sharing, messaging, CRM integration, and task management

Helpshift Announces Integration with Amazon Connect to Take Omnichannel Engagement to the Next Level

New partnership powers connected customer conversations across phone and messaging

DecisionLink Debuts ValueCloud® for Sales at Dreamforce

Leading Customer Value Management (CVM) platform - ValueCloud® now offers self-service UX/UI for sales

Swiftpage Refreshes Full Suite of Act! CRM Solutions for SMBs

Latest version boasts a completely modernized user interface, customizable console, all-new Act! Growth Suite plans and pricing, and more.

Episerver Signs Definitive Agreement to Acquire 1:1 Personalization Company Idio

The Acquisition Immediately Enhances Episerver’s Analytics and Personalization Capabilities to Deliver Customer-Centric Digital Experiences

Why Businesses are Shifting to Buying Software Online

SAP SE today said a new survey showed that more than 80 percent of organizations no longer use the calendar to time their enterprise software solution purchases.

Verint Reimagines Cloud Workforce Management to Deliver World-Class Solution That Meets the Evolving Needs...

Market-leading Ease of Use, AI-Infused Automation and Innovative New Mobile Features Mean Streamlined, Intuitive User Experiences

Adams Street Partners and Sapphire Ventures Lead $40M Investment in Punchh to Power Digital...

The investment will accelerate the development of Punchh’s customer AI technologies while optimizing its solutions for new retail verticals

OpenText Delivers a Flexible Path to the Cloud, Enhanced Security and Compliance and Visibility...

New Release Responds to Enterprise and Government Demands with Updates to Market-Leading EIM Portfolio

Conga Study: More Than Eight out of 10 Companies Believe Digitally Transforming Documents is...

Survey reveals documents sit at the epicenter of Digital Transformation, key to transforming the customer experience

Upland Software Accelerates Sales Velocity With Latest Release of CRO Solution in Enterprise Sales...

Latest release of newly acquired customer revenue optimization (CRO) solution, Altify, offers improved user experience, tighter integrations, and smarter analytics to further streamline the sales process

ZoomInfo Launches Compliance API to Help Businesses Adhere to Data Privacy Obligations Outlined by...

Global Leader in GTM Intelligence Solutions Strengthens Commitment and Capabilities to Assist with Data Privacy and Compliance Within Everyday Workflows, Across All Marketing Automations

Merkle’s Customer Engagement Report Finds 86% of Marketers Have Defined Budgets for Personalization, Gap...

Q4 2019 report identifies opportunities for marketers to improve personalization efforts

InsideSales.com Rebrands as XANT to Reflect Focus on New Revenue Acceleration Solutions

InsideSales.com Rebrands as XANT to Reflect Focus on New Revenue Acceleration Solutions

SalesLoft Acquires Opportunity Management Provider Costello

Acquisition Strengthens #1 Sales Engagement Platform for Account Executives and Sales Management

MaritzCX Announces AI Suite of Products to Help Clients Derive More Value from Data,...

Sydney – 29 October, 2019 – MaritzCX, the leader in experience management for big business, releases a new suite of products that leverages artificial intelligence (AI) and is integrated within its software platform. The AI suite helps clients easily access data sources, unlock insights and...

Integrating Big and Small Data Across the Enterprise Enables Business to Thrive

New research from Harvard Business Review Analytic Services, sponsored by FocusVision, proves the transformative business power of customer insights

Gainsight Taps inSided to Provide B2B Customer Success Community Platform

inSided to deliver integrated community platform to scale customer product feedback and to support Gainsight’s SaaS customer success goals

NICE inContact CXone Delivers World’s Most Comprehensive Digital-first Omnichannel Offering in Contact Center as...

CXone Fall 2019 release empowers organizations to reach more customers with a vast range of digital channels and provide seamless, digital-first omnichannel service

New Posts