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M For Momentum: Experience Management Leader Medallia Reports Completion of Financing Round

New Funding, New Global Brands, Artificial Intelligence and New Executive Close Out Record Year

Selfie Customer Service? Sparkcentral Announces Enhanced Instagram Support for its Enterprise Social Customer Service...

Brands and customer service teams can now respond and engage with customers at scale in real time on popular photo sharing app

Optimizely Launches Easy Event Tracking, a New Way to Understand and Optimize Every Element...

New capability lets brands connect any third party data to the leading experimentation platform, allowing businesses to understand the impact of experiments on the metrics that matter most

UserTesting Makes Real-Time Human Insight Available Anywhere, Anytime with the Launch of Live Conversation...

Leading brands embrace Live Conversation Mobile to connect with customers in more flexible ways

Maropost Launches Maropost for Commerce

First platform to unify marketing and commerce gives marketers actionable intelligence for building brand loyalty to increase customer lifetime value

Customer Experience Management Survey Reveals Massive Growth in Companies Using Artificial Intelligence to Help...

COPC Inc. and Execs In The Know Publish 2018 Corporate Edition of the CXMB Series

New Global Customer Experience Company Revealed Today as Majorel

Bertelsmann and Saham’s customer experience business, “Majorel”, launched; bold statement of intent on future growth

Sharpen Technologies Offers Logic and Action Bots to Modernize Omni-Channel Workflows

Sharpen Logic and Action bots result in a more consistent customer journey, an improved agent experience, and increased efficiencies

Lexalytics® Announces Text Analytics Suite Availability for Any Computing Environment

Company Also Pioneering New “Micromodels” Machine Learning Approach to Natural Language Processing

Gainsight® Launches Gainsight PX, a Complete Product Experience Platform to Drive Subscription Growth

B2B Product Teams Can Leverage Deep Product Insights and Personalize In-App Engagements to Build Products Customers Love to Use Raises $40 Million to Transform Sales with AI

Companies including LinkedIn, GE, ZipRecruiter, and Drift empower their teams and win deals with Gong's Conversation Intelligence technology

CleverTap More Than Doubles Revenue, Realizes Significant Customer Growth Globally in 2018

Company to accelerate growth in 2019, with more product innovation, expansion in key markets

The Nation’s Most Loved Social Brands Revealed Through Consumer Conversations

Disney World and Pillsbury Most Loved in Terms of Offline Conversation, While American Family and Clean & Clear Are of Online Conversation Winners

Brand Keys 2019 Customer Loyalty Engagement Index Identifies Secret to Lasting Loyalty

Loyalty Engages Customers, Engenders Trust, Guarantees Brand Profitability For Retail Sector Brands

Jacada Introduces Interact 11 to Uniquely Enable Customer Service RPA, Intelligent Self-Service and Agent...

Release 11 empowers business users to effortlessly design and manage end-to-end customer service automation in one no-code development environment

Kustomer Raises $35M Series C Led by Battery Ventures, Further Challenging Salesforce and Zendesk...

Kustomer plans to use the capital to accelerate its go-to-market strategy; expand internationally; and invest in its platform and launch new products.

Skillsoft Launches New Digital Learning Journeys for Key Technology Roles

Skillsoft Launches New Digital Learning Journeys for Key Technology Roles

CustomerThink Research Finds 75% of Customer Experience (CX) Initiatives Fail to Prove Business Value

Groundbreaking research reveals key success factors for the 25% of "Winning" CX initiatives.

iovox Strengthens International Call Tracking Leadership with Acquisition of WannaSpeak

iovox, a global provider of inbound and outbound call tracking solutions, announced today the acquisition of France-based provider, WannaSpeak.

Telco Marketers Report Big Appetite for Live Data Insights to Add Customer Value and...

New CMO Council Survey of 150 Mobile Network Marketing Leaders Reveals Many Obstacles to Applying Real-Time Data Intelligence to Upgrading Customer Experience and Revenue Growth

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