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Spredfast and Lithium Technologies Announce Merger

Combination creates a powerhouse platform for the future of customer engagement

Return Path Enhances Product Suite with Free Tools to Improve Email Security and Sending...

New Universal Feedback Loop and Return Path Blocklist are among the latest innovations designed to optimize email marketing effectiveness

SMG launches smart survey technology to help brands collect richer insights and deliver a...

Service Management Group (SMG), a global customer experience, employee engagement and brand research partner to more than 500 brands, has introduced a point of sale (POS) smart survey technology

NICE inContact CXone Summer 2018 Release Launches New Embedded Analytics and Omnichannel Social Capabilities...

CXone innovations help organizations systematically improve customer experience, better reach Millennial and Gen Z customers, and address GDPR requirements

CGS Survey Finds Optimal Customer Service Requires a Blended Bot and Human Experience

Consumer expectations are high for personalized interactions and secure management of data

Luxury brand Diane von Furstenberg attributes 11% of revenue being driven by personalization

After online overhaul, Qubit Pro and Qubit Aura used to create seamless multi-channel visitor journeys

CleverTap Launches Automated Customer Journeys To Enable More Effective Omnichannel Marketing Campaigns

Combined messaging suite and advanced segmentation tools bring more contextually-relevant messages that build user engagement

75% Organisations Are Moving From BI To Data Analytics, But 82% Admit To Not...

Independent research commissioned by Exasol uncovers that the majority of businesses today are moving from traditional business intelligence (BI) to data analytics, but dark data and siloes are slowing the progression from BI to data analytics

Couchbase Research Reveals Organizations Risk Wasting an Average of $28 Million on Digital Projects...

New study shows more than half of organizations say fixation on transformation is raising risk of wasteful projects, as 86 percent see next 12 months as a critical period for businesses

commonFont and Qualtrics Partner to Help Organizations Become Customer Experience Leaders

commonFont to bring exceptional service experience and deep CX expertise to help clients build best-in-class CX programs

Bridg Launching First Customer Data Platform with CRM Built for Restaurants and Offline Retailers

Most advanced Customer Data Platform available powers new Bridg CRM, allowing users to reach 80% of their existing customers; innovation creates new revenue opportunities for operators.

The Customer Experience Group Extends its Reach with the Launch of SmartCX

24thJuly 2018, Paris, France – The Customer Experience Group is proud to announce the addition of SmartCX to its family of agencies. The new...

Vestorly Adds Features to Emulate Marketers with Deep Learning

Intelligent Content Marketing Platform Learns to Harness Trait and Behavioral Data to Predict and Deliver Targeted Experiences at Scale NEW YORK, NY – July 24,...

eGain Enables Conversational Customer Service Through Apple Business Chat

Sunnyvale, CA and Newbury, UK (July 20, 2018): eGain (NASDAQ: EGAN), the leading provider of cloud-based customer engagement solutions, today announced its integration with...

CustomerThink Celebrates 20 Years of Customer-Centric Thought Leadership, Honors Top Authors with Hall of...

The world's largest online community focused on customer-centric business management has celebrated its 20th anniversary and recognized five authors with Hall of Fame award.

SurveyMonkey Reveals America’s Perception of the 2018 Fortune 500 Companies

Tech companies dominate the list of most sought-after employers with Amazon and Apple in the top 10 across all metrics

Customer Data Platform Industry Grew 76% in the Past Year: CDP Institute Report

PHILADELPHIA, PA, July 09, 2018 -- Customer Data Platform industry employment grew by 76% over the past year, according to the June 2018 Industry...

Conversable’s New Capabilities Empower Brands to Easily Deploy Bots Across Voice and Messaging Channels

New voice capabilities, Bot Kits, Outbound Center, and Deployment Center bring conversational intelligence to automated marketing campaigns

Majority of Business Leaders Say Sharing Customer Insights, Technology and Industry Knowledge is Critical...

Telecom, Banking and Utilities companies most prepared to capitalize on ecosystems growth opportunity

Quadient Announces General Availability of Quadient Inspire R12

Latest release designed to enable and accelerate digital experience — Quadient, the award-winning leader in Customer Communications Management (CCM), announced the general...

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