News Editor

CallMiner and Medallia Announce Partnership to Empower Voice of the Customer Insights with Direct...

Partnership combines CallMiner contact center engagement analytics with Medallia’s solicited feedback data.

Consumers: Chatbots still too dumb to get the job done

Survey finds most automated bots only smart enough for quick, simple queries

Verint Community Modernizes Self-Service, Driving Deeper Customer Relationships

Customers Can Make Smarter, Faster Decisions with Simplified Access to Discussions, Technical Information and Knowledge

RedPoint Global Announces Accelerator™ for Retail Banking

Only Solution Available that Empowers Marketers to Create Personalized Omnichannel Experiences Across the Entire Customer Lifecycle

PROS Global Survey of B2B Leaders Finds Opportunities to Capitalize on Digital Economy with...

With eCommerce sales expected to triple in the next five years, providing a coordinated experience across channels is a top priority for organizations HOUSTON, October...

Understanding America’s Love-Hate Relationship with AI in Customer Care

The Harris Poll/Interactions study shows AI may be making consumers fall in love with voice-based customer care

Thanx Launches ‘Thanx Campaigns’: True Marketing Automation for Real-World Businesses

Thanx Campaigns Adds to Existing Customer Engagement and Loyalty Tools to Provide Restaurants and Retailers with Segmented Marketing Campaigns that Drive Proven Incremental Revenue

Lithium Technologies and Spredfast Complete Merger

The combined company offers the industry's first and only best-in-class platform for customer engagement.

Alogent Unveils Unify, a Complete Interactive Capture Platform that Delivers a Consistent User Experience...

Unify is a total web based enterprise solution that builds upon the innovation of Alogent's Advanced Interactive Capture

ProProfs Launches ProProfs Help Desk to Offer Exemplary Customer Support

The cloud-based SaaS platform integrates ProProfs Knowledge Base, ProProfs Chat, team collaboration tools and customer support analysis to improve the world of customer service

Manthan adds AI capabilities to its Customer Data Platform for B2C enterprises

Prescriptive analytics add to the retail specialist's customer data platform

Infor Supports Digital Transformation at John Henry Foster

Infor Customer Experience Solutions Enable Holistic View of the Customer

MaritzCX Releases Significant Updates to Its Customer Experience Platform and Services Offerings

MaritzCX has released new solutions to transform business operations, enhance culture and improve ROI for its clients' CX programs

NICE inContact Announces Alliance with General Dynamics Information Technology

Collaboration enables companies to implement next-generation cloud solutions for federal agency customers

Engagio Announces ABM Automation to Help B2B Marketers Scale Account-Based Programs

The industry's first solution to automate ABM actions at the account level as well as the lead level, combining the best ABM insights with real-time action

RedPoint Global Announces Accelerator™ for Retail Banking

Only Solution Available that Empowers Marketers to Create Personalized Omnichannel Experiences Across the Entire Customer Lifecycle

Brand Reputation and Control Over the Purchase Dictate Shoppers’ Behavior

2Checkout software buying survey reveals details on purchasing preferences

Radius Launches Radius Unify to Become First Enterprise B2B Customer Data Platform

New Platform in $1B Market Brings 360-Degree View of Every Possible Customer

Zendesk Acquires the Company Behind Base to Deliver Software Designed for Salespeople

SAN FRANCISCO — September 10, 2018 — Zendesk, Inc. (NYSE: ZEN) today announced it has acquired FutureSimple Inc., the company behind Base. Base...

eGain Announces Risk-free “AI Value in 30 Days” Program

Contact Center and Customer Service leaders experience real business impact with AI in less time than it takes to draft an AI RFP

New Posts