News Editor
News Editor
CustomerThink offers a free news posting service for press releases relevant to our community. To submit your press release to our news editor, send an email to [email protected] with the press release headline and main content in the email subject line and body, respectively. That's it! Approved press releases will appear in our news category within one business day of submission.
MadCap Software Acquires Xyleme to Expand Suite of Intelligent Content Management Products
Agreement brings together trusted, industry-leading, enterprise-class solutions that deliver on organizations' technical documentation, training and compliance demands
Unlocking Business Potential: How Mid-Sized Enterprises Become and Remain Competitive Using GROW with SAP
Transformative platform is designed to propel businesses into a new era of growth, efficiency, and strategic advantage in the ever-evolving digital landscape
Eagle Eye Unveils EagleAI, an AI-Powered Data Science Solution Designed for Retail
By leveraging customer data and predictive machine learning algorithms, EagleAI is ushering in the next generation of personalisation at scale
Fast Simon Brings GenAI Similarities and Personalized AI Features to Tapcart
Three new widgets will enhance upsell and cross-sell on Tapcart mobile apps
Integrate Launches Media Division, Pipeline360
New Survey Reveals Over Half of B2B Marketers are Not Able to Meet Their Pipeline Goals
Beaconstac Becomes Uniqode with a Vision to Unite the Physical and Digital Worlds
QR code leader unveils new name, logo reinforcing its mission of building the future of connected codes for the planet
Acquia Completes Acquisition of Monsido
Adds website accessibility, website optimization, and compliance solution to Acquia's industry-leading digital experience platform (DXP)
InMoment and Bright Expand Partnership to Elevate the Customer Experience With AI-Powered Upskilling
Offering provides a new way for large enterprises to elevate the employee journey, leading to a better overall customer experience (CX)
Chatmeter Unveils the Future of Reputation Management with Launch of Pulse AI: Signals
Uses AI to surface actionable insights from customer commentary in real-time for multi-location businesses
Zendesk signs definitive agreement to acquire Klaus
Acquisition deepens company's commitment to leading the future of AI-powered customer experience (CX) with new and transformative quality management capabilities
Crawford Technologies Launches AI-driven Language Translation Solution
Using ILA, users can speak, spell aloud or type their words and the entire conversation is immediately communicated to the other party in their chosen…
Qbuster Technologies debuts self-checkout solution at 2024 NRF
New self-checkout solution will help retailers level the playing field between in-store and online
Zenarate Launches New Call Analyzer Capabilities to its AI Coach Platform to Transform Contact Center Agent Training and Performance
With integrated simulation training and call analysis, customer care leaders can connect immersive learning and agent assessment to foster continuous skills improvement
Propel Software Extends the Digital Product Thread to Customer Assets Connecting Product, Commercial, and Service Operations
Improves Field Service and Product Quality, Enhances Customer Satisfaction, Enables IoT Connected Product Initiatives
CommBox launches Era AI to enable customer service to be intelligently automated and CX costs to be cut by...
Era AI is based on a winning combination of both proprietary technology developed by CommBox and commercial large language models
GameOn Technology Evolves Into ON as Company Secures $25 Million in Fresh Strategic Funding
The ON platform revolutionizes AI chat, empowering businesses across diverse industries to effortlessly productize generative AI
LogRocket Reinvents How Digital Product Teams Create Ideal Experiences with Release of Galileo AI, Surfacing Most Impactful Areas of...
New AI solution will enable customers to quickly understand massive sets of digital experience data and surface the most important insights affecting users
Cyara Strengthens AI-based Chatbot Optimization Capabilities with Acquisition of QBox
Strategic acquisition delivers advanced conversational AI testing capabilities for improved chatbot accuracy and performance
Thryv Releases Forever-Free Thryv Command Center
More than 20,000 new small business users adopted Thryv Command Center during beta
Innovative Digital CX Partnership Delivers AI-Powered Results for Global Enterprises
Alorica and Genesys are teaming up to unlock the highest value of emerging technology for brands to achieve customer loyalty and optimized business outcomes