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Vonage research reveals IVR horror costs businesses $262 per customer each year

61 percent of consumers believe that reaching an IVR menu when calling a business makes for a poor customer experience, leading more than half to abandon the company altogether

Intuit Launches Prosperity Hub Program to Bring 3,000+ Jobs to Communities in Need

The program is designed to spark economic prosperity in regional communities as well as provide remote job opportunities for communities of people in need.

SugarCRM Unveils Radical New Approach for Driving Revenue Analytics

Cutting-Edge Technology Acquired via Corvana Gives Customers Early, Actionable Insights and Trend Analysis

Organizations With Cloud Contact Center Technology Report 18 Percent Higher Customer Satisfaction

NICE inContact CX Transformation Benchmark study finds 40 percent of companies are very likely to invest in four or more customer service channels in the coming year

New Survey on Customer Service Automation Reveals 83% of Consumers are Willing to Make...

Consumer survey findings combined with analysis of 71 million real world chatbot interactions finds efficiency is the common denominator

Ushur Introduces SmartMail: An Advanced Application to Automate customer email processing using AI

New Application Utilizes Artificial Intelligence to Automate High-Volume Customer Email

Study: CMOs are Overlooking Key Opportunities to Drive Growth Through Search Engine Marketing

Adthena’s 2019 survey of CMOs uncovered marketing executives’ perceptions towards search engine marketing (SEM) and the opportunities they may be overlooking

Market, Private Companies Dig Deeper Into AI Integration to Gain Competitive Edge, Deloitte Survey...

Deloitte finds uptick in tech spending as 72% of private company leaders look to reskilling employees as a tactic to win the war for talent NEW YORK, Sept. 17, 2019 – Mid-market and private companies view talent and emerging technologies as the make-or-break factors...

Atrium Launches “Elevate” To Improve Success Rate of AI Adoption

Atrium combines leading technology platforms, Artificial Intelligence (AI) expertise and industry acumen to help companies identify business transformation opportunities

Customer Experience (CX) Leader HGS Unveils HGS Digital to Provide Intelligent Innovation Solutions for...

HGS Digital to provide suite of industry-leading digital offerings based on smart utilization of data, automation, cloud solutions and its award-winning DigiCX® platform

Totango Spark Successfully Deployed as SAP’s One Customer Success Platform

Totango Solution to Help SAP Scale Enterprise Customer Success Across Entire Organization

Survey: Most Businesses Find RPA Effective But Hard To Deploy and Maintain

Pega global study shows robotic automation not a magic bullet for digital transformation

Mediafly Transforms Sales Enablement Landscape with Acquisition of iPresent

Combined solution provides “sales enablement for all,” ensures sales teams of any size have easy access to effective tools that impact revenue

AgilOne Announces First-of-Its-Kind Cohort Analysis Solution Built within a Customer Data Platform

New analytics solution gives marketers the ability to track, compare, and analyze segments and campaign performance over time SUNNYVALE, California, September 4, 2019 -- AgilOne, the leading Customer Data Platform (CDP) for enterprise brands, today unveiled AgilOne Cohort Analysis. Built for marketers, the analytical...

New Study Finds Marketers Waste 21 Cents of Every Media Dollar From Poor Data...

Marketers spend a staggering 32% of their time managing data quality, but it' just not enough

Glassbox Announces Availability of Its Digital Experience Orchestration Platform on Salesforce AppExchange, the World’s...

Glassbox customers can now benefit from real-time session replay directly in Salesforce, whilst accessing previously untapped level of insights

Engagement Labs Report Reveals Sharp Differences Between Social Media and Real-Life Conversations About Brands

Most brands’ online and offline conversations are very different and require distinctive marketing strategies

Retail Marketers: Top Shopping Behaviors for Gen X and Boomers

New research uncovers shopping behaviors and preferences of these generations wielding substantial buying power

Firms Capable of Diagnosing Salesperson Skills Gaps Outperform Other Firms by Eleven Percent in...

New research from the SMA and Qstream identifies five sales learning and development trends that are needed to train and retool sales teams to meet sales performance goals

Quadient Streamlines Access to Archived Documents and Data with Introduction of Quadient Archive &...

The solution is a high-performance, highly scalable technology that enables businesses to meet compliance standards and improve customer experience by providing quick access to historical documents and data across all channels.

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