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Over the next five years SOA will transform the way IT and the organisation...

The transition to SOA is a multi-faceted programme that will take many years to attain, but organisations must begin to plan their SOA initiatives...

Queplix Provides Open Source Customer Care Software to Support John Deere’s Global Dealer Network

QueWeb Replaces Existing Legacy CRM System with a Web-Enabled Open Source Platform for World's Leading Manufacturer of Agricultural and Forestry Equipment PRINCETON, NJ – January...

Oppenheimer Investment Management Selects Satuit Technologies as its Customer Relationship Management Provider of Choice

SatuitCRM helps Oppenheimer Investment Management or OIM focus its institutional investment marketing and sales efforts for best results Norwell, MA and Chicago, IL - January...

Sales Progress Launches Powerful New Sales Coaching Software

Coaching System Immediately Improves Performance Of Sales and Customer Service Professionals Mequon, WI, January 9th, 2006---- Sales Progress LLC announces the availability of its...

Sterling Commerce Completes Comergent Technologies Inc. Acquisition

Combined Companies Address Growing Order Management Market with Comprehensive End-to-End Solution DUBLIN, Ohio, Jan. 8, 2006 — Sterling Commerce, the multi-enterprise collaboration company and...

International Finance Veteran Caroline Philippon-Quereuil Joins Neocase Software as CFO

San Francisco, Calif.—January 8, 2007 — Neocase Software, a world leader in customer service software solutions, today announced that Caroline Philippon-Quereuil has joined as...

GOT Corporation’s New CampaignerPro Integration with Salesforce Now Available on the AppExchange

Marketers can leverage crucial CRM data to automate and manage highly personalized lead nurturing email campaigns with Salesforce leads and contacts from the CampaignerPro...

Datapoint Spain and Jacada Expand Partnership

Agreement provides first unified customer service desktop solution for the Spanish contact center market ATLANTA and MADRID – January 4, 2007 – Datapoint, a business...

Dako Reports More Than 90 Percent User Satisfaction With Salesforce SFA

Dako, One of the World's Leading Suppliers of Cancer Diagnostics Solutions, Deploys On-Demand Business Service to Staff in 25 Countries and Six Languages ...

Markinekt Deploys Xactly Incent for AppExchange to Automate Sales Compensation and Leverage Salesforce CRM...

SAN JOSE, Calif., Jan. 3 /PRNewswire/ -- Xactly Corporation, (www.xactlycorp.com), the leader in automated on-demand sales compensation management, today announced...

Ilient Offers Its Helpdesk Software, SysAid, in a Free Version

TEL AVIV, Israel, Jan. 3 /PRNewswire/ -- SysAid is the only enterprise-level helpdesk software program that is currently offered in...

Holiday Shopping: Netflix, Amazon, LL Bean, QVC Lead Top E-Tailers

ForeSee Results’ Top 40 Online Retail ...

Davidson Companies Selects CDC Software’s Pivotal CRM

Financial Services Holding Company Implementing Pivotal CRM to Increase Operational Performance and Improve Customer Service ATLANTA – Dec. 20, 2006 CDC Software, a wholly owned...

DemandTec Launches Next Generation of Promotions Management with Acquisition of TradePoint Solutions

Retailers, manufacturers, and sales agencies to benefit from industry€™s only Software-as-a-Service solution for promotion analytics,optimization and deal management SAN CARLOS, Calif. €" December 12, 2006...

Pepsi Selects MMA for Marketing ROI Analysis and Avista by MMA

Wilton, Conn., December 11, 2006 -- Marketing Management Analytics, Inc. (MMA), the pioneer and innovator in advanced marketing analytics, today announced that Pepsi-Cola North...

JumpTV Goes Live with NetSuite

Leading Internet TV Provider Jumps to NetSutie for Dashboards and Sarbanes-Oxley (SOX) Compliance SAN MATEO, Calif. €" December 11, 2006 €" NetSuite, Inc., the leader...

Neocase Adds Top CRM and Microsoft Resellers to Global Partner Program

More than 20 Channel Partners Now Deliver Neocase Customer Service and Support Solutions San Francisco, CA., December 11, 2006 -- Neocase, a world leader...

Where Can Consumers Go to Complain about Poor Shopping Experiences during the Holidays?

Allegiance Web-based customer feedback system allows customers to voice concerns without feeling like a grinch; helps turn unhappy shoppers into loyal customers SALT LAKE CITY...

The new face of BPO–outsource your sales function to the experts

SCi enables fast, effective entry into UK market for Irish Telco eircom London, 6th December 2006 SCi, an independent, UK based sales outsourcing company is...

Global Refund Selects Neocase Software to Increase Customer Service Efficiency in European Markets

Adoption of Neocase 10 in France and Italy reflects growing global demand for Neocase€™s collaborative customer service solutions San Francisco, Calif., December 6, 2006 €"...

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