News Editor
News Editor
CustomerThink offers a free news posting service for press releases relevant to our community. To submit your press release to our news editor, send an email to [email protected] with the press release headline and main content in the email subject line and body, respectively. That's it! Approved press releases will appear in our news category within one business day of submission.
Stewart Staffing Solutions Builds Out Offsite Call Center Operations With Five9 Virtual Call Center
Five9, Inc., the leader in on-demand call center solutions, today announced that Stewart Staffing Solutions has deployed the Five9 Virtual Call Center(TM), helping them...
Mimosa Systems Appoints Industry Pacesetter Bob Kruger as Senior Vice President of Engineering
Former Microsoft, BMC Software, and Citrix Executive to Spearhead Expansion of Product Line As Mimosa Supports Unified Communications with Live Content Archiving Mimosa Systems™, a...
Ingres Addresses Customer Demand Through Services Acquisitions in EMEA and APAC
Luminary Solutions Ltd in the UK & MIS in Australia Offer Proven Experience In Application Development & Customer Service Slough, United Kingdom, 1st October 2007...
Aon Fuels Growth With ResponseTek NPS Solution
ResponseTek Delivers Information Employees Need To Improve Vancouver, BC – October 1, 2007 – ResponseTek Networks (http://www.responsetek.com), the leading on-demand customer experience management software vendor,...
Konica Minolta Expands Sports Marketing Effort as Gator Bowl Classic Title Sponsor
Leverages New Years Day Bowl Game to Generate Greater Brand Awareness; Unveils New Gator Bowl Logo Jacksonville, Fla. and Ramsey, N.J. – October 1, 2007...
Amcat Launches Call Center Software Within Stellar
Amcat, a leading provider of intelligent customer contact solutions has recently deployed its multi-channel communications software solution, Contact Centre Suite (CCS) into the European...
Altitude Software Receives a 2007 INTERNET TELEPHONY Excellence Award
Altitude IP Contact Center Honored For Delivering Exceptional VoIP/IP Communications Solutions Lisbon, Portugal, September 28th, 2007 – Altitude Software, a leading independent contact center solutions...
Nominations Now Open for Contact Centre Innovation Awards 2008
Presented by the Professional Planning Forum, the Contact Centre Innovation Awards 2008, offer recognition for work that has made a significant impact on contact...
Numara Software Launches New Version of Award-Winning Numara FootPrints
Numara FootPrints 8 Combines ITIL Compatibility with Enhanced Usability to Deliver the Most Powerful Service Desk Solution on the Market Today Tampa, Fla., September 26,…
ArcSight Debuts Comprehensive, Scalable and Cost-Effective PCI Protection Solution
AirTran Airways, BFS Retail and Commercial Operations, LLC, OfficeMax and Princess Cruises Select ArcSight PCI Protection Suite to Safeguard Cardholder Data and Enforce PCI...
State of CRM: Study Finds CRM Growth and Competition on the Upswing
Sept. 26th, 2007…Wilmington, MA… Sales Managers, under pressure to do more with the same or less resources are increasingly upgrading existing CRM systems or...
MTN To Enhance Customer Experience With eGain-Enabled Multichannel Customer Service
Leading cellular network operator in South Africa selects eGain software for email and call centre knowledge management Slough, UK, September 25, 2007: eGain (OTC BB:...
Cape Clear Delivers Three New Innovations to SOA and ESB
• Cape Clear 7.5 introduces a new, powerful graphical SOA Assembly Editor that radically simplifies the creation of the most common SOA applications, and bridges...
Leading CRM Provider Stays in Kalamazoo, Relocates to Larger Space
SalesPage Technologies Moves into Airview Center; Prepares for Rapid Growth MICHIGAN – September 25, 2007 – SalesPage Technologies (www.salespage.com), a leading Customer Relationship Management (CRM)...
DIRECTV Adopts Antenna Software’s AMPower(tm) SALES To Deliver Real-Time CRM Data to Field Sales Managers
Antenna Software, delivering real business mobility to the world's most demanding enterprises, today announced that DIRECTV, the industry leader in satellite service, has implemented...
The TAS Group Introduces TAS:Pedia, Innovative Web 2.0 Sales Effectiveness Solution
Virtual Sales Coach Never Sleeps The TAS Group, the world leader in sustained sales effectiveness solutions, today announced TAS:Pedia, a knowledge portal for sales professionals...
Jacada and Spectrum Systems Join Forces To Help the Public Sector Improve Customer Service, Protect IT Investment
ATLANTA – September 25, 2007 – – Jacada Ltd. (Nasdaq: JCDA), a leading provider of unified desktop and process optimization solutions for customer service...
Robert Sawdye Is Appointed FTS U.S. Vice President of Production
Boca Raton, Florida | September 25th, 2007: FTS (LSE: FTS), a global provider of Business Control, Billing and CRM solutions for service providers, today...
VivaCell Selects Redknee USSD Gateway and Self-Care Application Suite To Help Drive Leadership Position in Armenia
Redknee Enables Eastern European Mobile Operator to Deliver Added Value and Flexible Service Options to Meet Demands of Growing Subscriber Base TORONTO – Sept. 25,...
Data De-duplication During Backups Promotes Green Computing
Utilization of Data Reduction Technology Across Remote Office Sites Reduces Data Management Load, Decreases Energy Consumption, and Increases Network Performance Asigra Inc., the technology leader...