News Editor
News Editor
CustomerThink offers a free news posting service for press releases relevant to our community. To submit your press release to our news editor, send an email to [email protected] with the press release headline and main content in the email subject line and body, respectively. That's it! Approved press releases will appear in our news category within one business day of submission.
Allegiance Announces Launch of Engage Platform; First To Tie Employee, Customer Engagement to Profits
- Helps companies measure the impact of employee and customer satisfaction and loyalty on business outcomes - SALT LAKE CITY – September 17, 2007...
Industry Experts Mount Free, Instant-Feedback Customer-Alignment Self-Survey
Minneapolis/St. Paul, MN; Oct. 8, 2007—David Mangen, Ph.D., President of Mangen Research Associates, and Dick Lee, Principal of High-Yield Methods, are announcing the launch...
EGain Adds Multilingual Capability to Its Customer Service Software, Commits to Pan-European Expansion
eGain Service™ 7.6 released in five new languages with "out of the box" local language user interfaces Mountain View, Calif. and Slough, UK (October 8,...
Stellar Ramps Up Call Center Operations in the Philippines
Stellar, a leading global call centre and business process outsourcing provider, today announced that Stellar Philippines has commenced recruiting inbound customer service representatives for...
Sigma Systems Participates in Launch of OSS/J Standard
Order management API specification will ease BSS-OSS integration for service providers TORONTO, ON – October 5, 2007 – Sigma Systems (www.sigma-systems.com), a leader in the...
Leading Retail Marketing Solutions Provider Improves E-invoicing With StreamServe’s Dynamic Enterprise Publishing Solution
StreamServe Reduces Bill of Lading Process from Days to Minutes and Order-to-Cash Cycle by 50 Percent BURLINGTON, MA, USA – October 4, 2007 -- StreamServe®...
Gemalto and Far EasTone Telecommunications Co. Ltd. Partner To Start Asia’s First “Pay-Buy Mobile” Trial
Amsterdam – Taiwan, October 4 2007 - Gemalto (Euronext NL0000400653 GTO), the world leader in digital security, today announces a partnership with Taiwan's Far...
Palm Beach County Selects Innovative Archiving Solution by Mimosa Systems
Mimosa Systems Chosen to Manage and Protect 7,200 Email Accounts With Industry's Most Powerful Archiving Solution, Mimosa™ NearPoint™ Mimosa Systems™, a leader in live content...
QuickArrow COO To Present Thursday at Softletter Marketing and Selling SaaS Seminar 2007
Austin, Texas – October 4, 2007 -- QuickArrow Vice President and Chief Operating Officer Kevin Bury will be a featured speaker at Softletter's Marketing...
Contact Centers’ Increased Operational Complexity Spurs Outsourcing Growth
Leading Contact Centre Service Providers Discussed Future Trends at Altitude Software User Group Conference Brussels, Belgium, October 3rd, 2007 – Operating Contact Centres is an...
NuView Systems Acquires Cort Payroll Software, Strengthening Its HR Management Platform
Comprehensive Payroll Capabilities Available as Both a Hosted or Licensed Application Wilmington, MA – October 2, 2007 – In a direct response to the growing...
Konica Minolta Introduces Bizhub 181
Newest Monochrome bizhub is Designed for Ease-of-Use, Versatility and Productivity RAMSEY, N.J. – October 3, 2007 – Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta),...
Cordys Targets the United Kingdom
Industry Veteran Jan Baan Driving Force For Change A new name has entered the UK IT market with one of the best known names in...
Uniloc To Present on Preferred License Management at Intraware Conference
Uniloc USA Inc., the technology leader in device-based authentication for protecting intellectual property, announced today that Casey Potenzone, CIO for Uniloc, will present alongside...
EGain Announces Free Best Practice Assessment for Enterprise Contact Centers To Recognize Customer Service Week
eGain's Best Practice Assessment Study™ (eGain BPAS™) provides a 360-degree assessment and an actionable roadmap to customer service excellence and operational efficiencies Mountain View, Calif....
CallMiner Bolsters Executive Team To Support Continued Growth and Leadership Position in Speech Analytics
Terry Leahy Hired as President and CEO; Jeff Gallino Named Chairman of the Board and CTO Fort Myers, Fla. (October 2, 2007) – CallMiner,...
IT Europa Extends Coverage of Southern European Markets
• New correspondent appointed for the region (London – 2nd October 2007) IT Europa is pleased to announce the expansion in its southern European coverage…
Ciboodle Awarded Best Product at Call Centre Expo
Graham Technology product recognised for its ability to improve customer service Graham Technology, a provider of customer-oriented business software and services, was last week revealed...
New Breed of “Web Manager 2.0” Replacing Traditional Webmaster Role
CMS Watch Finds Web Managers Putting New Demands on Technologies Silver Spring, MD, USA – CMS Watch, an independent analyst firm that evaluates content management...