News Editor

ICentera 4.1 Delivers Web 2.0 Features and Function in On-Demand CRM Portal for Enterprise...

Portals for Mortals Securely Deliver, Track and Govern Blogs, RSS Feeds, Instant Messaging and Mashups, Increasing Customer and Partner Communications and Collaboration MINNEAPOLIS, MN, January 23,...

Analysis: Bankers Are Best at Managing Their Customers

Banks are the best businesses overall when it comes to managing their customers, according to a new analysis unveiled this week. The findings of the...

QuickArrow Named “Top 25 Provider” by ASPnews.com

Professional Services Automation (PSA) Leader Recognized for Advanced Functionality, Innovation, Revenue, and User Growth QuickArrow, Inc., the leader in Professional Services Automation (PSA) and Management...

Citizens Business Bank Integrates First Research into Sales Process

Premier relationship bank uses Industry Intelligence to increase customer knowledge and save time RALEIGH, NC – January 23, 2007 – First Research Inc., the leading...

Sage Software and Real Estate Promoter Partner To Advance Contact Management and Lead Conversion...

ACT! by Sage Premium for Real Estate (8.0) and Real Estate Promoter products enable turnkey prospecting-to-sales solution for agents and brokers Scottsdale, Ariz. - January...

CHIL Completes Advanced Customer Retention Solution for Orange

London, UK, January 18, 2007 - CHIL announced today that Orange Business Services in the UK is the first organisation to successfully deploy CHIL's...

Survey: Cross-Channel Retail Environment Important for Winning and Keeping Customers

Sterling Commerce Survey Finds that 8 in 10 Consumers See Importance in Choice Offered by Multi-Channel Retailers; Option of Returning Online and Catalog Purchases...

ACT! by Sage Add-On Partner Program Offers Sales, Marketing and Development Tools To Help...

February Webinar to review ACT! Add-On Program benefits for prospective partners Scottsdale, Ariz. - January 15, 2007 - Sage Software announced today that it will...

HardMetrics Inc. Unveils Marketing Performance Manager (MPM)

New Market Changing Technology Helps Bulldog Solutions Reduce 90% of Time, Effort and Cost Previously Required in Marketing Closed-Loop Analysis Philadelphia, PA, 16 January...

Investor’s Business Daily Selects Aprimo Marketing(tm) To Manage Its Marketing Campaigns

Industry-leading EMM Software Chosen to Help Create A Succinct, Strategic Marketing Campaign INDIANAPOLIS (January 16, 2007) - Aprimo, Incorporated, the global leader in Enterprise...

FrontRange Announces GoldMine(r) Plus Accounting 4.0

Latest solution from award-winning software company provides view of front and back office transaction information while eliminating duplicate data entry. DUBLIN, CALIF. (January 16, 2007)...

TARGUSinfo Announces New Data Service for Closing More Online Sales

On-Demand Verification service lets companies green-light legitimate transactions for higher profit, productivity and customer satisfaction VIENNA, Va., Jan. 16, 2007 – TARGUSinfo, leading provider of...

Lillian Vernon Selects Jacada Unified Desktop Solution

Jacada to help leading national catalog and online retailer increase operational efficiencies and customer satisfaction ATLANTA – January 11, 2007 – Jacada Ltd. (Nasdaq:...

Enterprises Bridge the Gap Between CRM Systems and Survey-Based Data With Feedback Server 2.0...

Web-Based Solution Integrates New Customer-Supplied Data Without Any Programming GENEVA, Jan. 11 -- Data Illusion today announced the release of Feedback Server(TM) 2.0, its...

Savaria Concord Implements Soffront CRM To Improve Sales, Lead Distribution

Soffront® Software Inc., www.soffront.com, the leader of mid-market CRM software, today announced that Savaria Concord Lifts Inc., has implemented Soffront CRM as an on-demand...

ProTrak International Announces New CRM Release

Scheduled for release in early 2007, ProTrak Advantage CRM version 4.5 includes new features that greatly enhance the user's experience and overall functionality of...

Neocase Software Selected as Finalist for 2007 SIIA CODiE Awards

San Francisco, Calif. — January 11, 2007 — Neocase Software, a world leader in customer service solutions, announced today that Neocase 10 has...

Contact Center Performance Management To Take Off in 2007

DMG Consulting predicts performance management market growth of 27.5% in 2007 and 25% in 2008. WEST ORANGE, NJ—January 10, 2007—DMG Consulting LLC, the leading...

Telstra and Five9 Enter Strategic Relationship to Deliver Five9 Virtual Call Center(tm) in the...

Partnership greatly expands the reach of Five9 products and enhances Telstra's value added services portfolio for its global multinational customers PLEASANTON, Calif. and NEW YORK...

Microsoft Debuts Multitenant CRM Offering to Partner Community

New version of Microsoft Dynamics CRM delivers the power of choice to customers with on-premise, partner-hosted and Microsoft-hosted deployment models. REDMOND, Wash. — Jan. 10,...

New Posts