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Gigya Solutions from SAP Help Companies Protect Customer Data and Build Trust

SAP® Hybris® Identity, SAP Hybris Consent and SAP Hybris Profile support privacy, compliance and personalization Companies can comply with GDPR and offer customers transparency and...

Cyara Pulse Delivers Comprehensive CX Monitoring and Real-Time Mobile Alerts

Cyara's CX assurance platform now includes reporting on digital CX channels and new voice quality visualizations REDWOOD CITY, CA., February 22, 2018 - Cyara has...

New Reltio Cloud Release Delivers Continuous Data Organization and Self-Learning to Global 2000 Companies

Reltio Cloud Self-Learning Data Platform integrates enterprise data organization, advanced analytics, machine learning, and intelligent data-driven business applications at petabyte-scale Redwood Shores, CA – February...

Genesys Expands Voice Options for PureCloud, Bring Your Own Carrier

SAN FRANCISCO — Feb. 14, 2018— Genesys® (www.genesys.com), the global leader in omnichannel customer experience andcontact center solutions, is accelerating its worldwide cloud-based customer experience capabilities by expanding...

LogMeIn Introduces the Future of Customer Engagement with New A.I. Powered Bold360 Product Lineup

Supercharged Bold360 Family Brings Together Humans and Bots to Help Companies Reimagine Digital Customer Service BOSTON, February 13, 2018 – Today, LogMeIn, Inc. (Nasdaq:LOGM) introduced the...

Qubit’s 2018 Travel Survey Confirms Important Role that Mobile, Personalization and Reviews Play in...

Survey Data Also Reveals the Behavior Gap Between Travelers Under and Over 35 Years Old – The state of the travel and tourism market...

Monetate and AgilOne Team Up to Deliver Smarter Personalization

Partnership provides brands with unparalleled customer intelligence and actionable insights across all channels New York (February 13, 2018) – Monetate, the worldwide leader in personalization...

Consumers Say No to Chatbot Silos in US and UK Survey

Independent survey of 3,000 consumers by Chatbots.org reveals that lack of integration with human-assisted service is the biggest pain point in using virtual assistants.

SmartAction to Fuel Accelerated Growth with Management Recapitalization by Staley Capital and TVC Capital

As consumer adoption of Artificial Intelligence-powered devices reaches an inflection point, SmartAction is poised to expand its market leadership in enterprise AI with customer...

New RAIN Group Center for Sales Research Study Debunks Common Myths about Sales Prospecting

- 488 buyers and 489 sellers reveal what works (and what doesn’t) in sales prospecting; 82% of buyers accept meetings with sellers who proactively...

New Chatmeter Report Helps Brands Increase Profit during Busiest Shopping Days

New data insights around effective use of local SEO, reviews and listing accuracy lets national chains and retailers achieve greater revenue around spikes in purchase behavior SAN...

New Return Path Interface Provides Actionable Insights to Monitor and Improve Email Deliverability

The Return Path Platform offers an innovative way for customers to monitor key deliverability and reputation metrics, identify potential issues, and take action to...

Anodot’s AI-Powered Analytics Ensure Customer Satisfaction and Superior Uptime for LivePerson

Anodot enables leading messaging platform to address hidden business-critical problems caused by misbehaving data metrics Sunnyvale, CA and Ra’anana, Israel, January 23, 2018 -...

Monetate Drives Digital to Physical Personalization with New Capabilities

Brands can now create personalized experiences across any channel New York (January 23, 2018) – Monetate, the worldwide leader in personalization, today announced enhancements to...

Despite Fears, Executives Believe AI and Robotics Could Change Workplace for the Better, Says...

Study finds teaming machine intelligence with humans can help organizations embrace a new era of efficient and meritocratic workforces CAMBRIDGE, Mass. – January 22, 2018...

NICE inContact Announces CXone Agent For Salesforce — Adding Integrated Workforce Optimization To Unified...

NICE inContact CXone Agent for Salesforce will increase contact center agent productivity and satisfaction with easy access to scheduling, quality evaluations and coaching features SALT...

Brand Keys 2018 Customer Loyalty Engagement Index: It Isn’t Politics (Or Social Activism) As...

Voter Tribalism And Consumer Advocacy Create Unprecedented Shifts In Brand Category Values Necessitating A New-View Of Engagement And Loyalty 94% of Brand Categories See Value...

Conduent Report: Nearly Two-Thirds of Communications and Media Customers Loyal but Can Brands Keep...

Companies should prioritize digital response to breed long-term satisfaction FLORHAM PARK, N.J., January 22, 2018 – Nearly two-thirds of consumers are loyal to their communications (63...

Alorica Takes Client Advocacy to the Next Level

Leading Customer Engagement Provider Launches Team Focused on Customizing Solutions to Meet Client Needs; Enlists Industry Leader IRVINE, Calif., (Jan. 18, 2018) – Alorica, the...

Genesys PureConnect Surges Ahead with 100 New Logos

More than 80 percent of wins have replaced contact center legacy solutions from Avaya, Cisco and others SAN FRANCISCO— Jan. 17, 2018 —Genesys® (www.genesys.com), a...

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