News Editor

Evolve IP Acquires Leading UK Cloud Communications Provider thevoicefactory

Expands Global Presence and Distribution Capabilities, Deepens Vertical Presence in Hospitality, Automotive, Finance and Legal Industries

The Company Using Human Power and Machine Learning to Tackle Customer Service for Startups:...

Incubated by support services giant Asurion, Simplr brings on-demand, affordable customer service solutions to high-growth startups

Confirmit Launches Employee Pulse Solution

Integrated, agile, continuous listening solution will empower employee voices

MaritzCX Rolls Out Major Platform Updates to Its 1.7 Million Enterprise Users

New features deliver large enterprises easy and practical ways to execute better customer experiences and boost the bottom line.

TCN Announces Integration Partnership with CallMiner, Enhancing Its Cloud-Based Contact Center Platform with Speech...

TCN Speech Analytics, powered by CallMiner, will uncover customer engagement insights to improve contact center agent performance and customer experience

Gainsight Introduces the Official Partner Ecosystem for Customer Success Industry

Trusted Affiliates Join Forces to Create the Platform of Record for the Chief Customer Officer

Spark451 Launches Element451 to Transform Enrollment Management

Intelligent admissions marketing technology & CRM platform integrates all essential enrollment features into cloud-based software for colleges and universities

Decibel Launches New Digital Experience Intelligence Scoring Capability

The scoring platform adds first-of-its-kind capability to quantify multiple facets of online experience

Unilog Accelerates Data Monetization Using the Paxata Adaptive Information Platform

Leading Global eCommerce Solutions Provider Leverages Data Prep to Standardize Manufacturing Data and Make 3.5M Products Searchable in Distributor's Catalog

New Calabrio Study Reveals C-Level Executives Rely on Limited Data to Drive Business Change

Findings show organizations ignore crucial sources of customer feedback, thus missing out on opportunities to meet customer expectations

Clari Closes $35 Million in New Funding Following Record Growth

Oversubscribed Series C financing underscores company momentum and value realized by sales organizations using AI

Qubit Releases Study Showing Increasing Impact of Mobile on Ecommerce Revenue with Analysis of...

Qubit, the leaders in marketing personalization technology, today announced new research at Shoptalk in Las Vegas, demonstrating the impact that mobile has on digital revenue.

Verint Launches New Intelligent Customer Self-Service Capabilities

MELVILLE, N.Y., March 15, 2018 — Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced new customer self-service capabilities, including intelligent virtual assistants...

Salesforce Essentials is Here–Now Millions of Small Businesses Can Grow and Innovate Faster on...

Essentials delivers new easy-to-use sales and service apps backed by the power of Salesforce Trailhead, Einstein AI, Lightning and AppExchange

Pega Launches First AI-Powered Sales Coach to Teach Smarter Selling

New Pega Sales Automation capability provides real-time, one-to-one coaching while predicting sellers' future success

RedPoint Global Announces RedPoint Accelerator™ for Retail

The only real-time omnichannel solution that empowers retail marketers to take control of their customer data

Bedrock Data Launches Fusion, Software that Unifies Customer Data across Cloud Applications

Customers are eliminating manual data prep and creating an automated pipeline of fused customer data to feed analytics, reporting, and BI tools

Genesys Adds Altocloud to Its Portfolio

SAN FRANCISCO and GALWAY, Ireland— Feb. 27, 2018— Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, has completed the...

AiFi Creates First Scalable Checkout-Free Store Technology to Empower All Brick-and-Mortar Stores to Upgrade,...

AI technology and cameras create the store of the future offering a pleasant shopping experience and no wait times for customers; efficiency and better...

Verint Introduces New Line of Solutions for Growing SMB Market

Contact Center Workforce Engagement Offerings That are Easy to Implement, Easy to Use, Easy to Maintain

New Posts