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Qubit Data and Consumer Survey Reveal US Holiday Shopping Peak Periods are Getting Longer...

Research also shows nearly 68 percent of consumers are comfortable sharing preferences with brands to receive a more personalized experience

Millennials and Gen Z Driving Major Shifts in Customer Expectations According to a New...

Survey of consumers in the U.S., UK, France and Germany shows the business impact of customer service

A new TELUS International study reveals that social media may give brands a second...

62% of millennials would likely recommend a brand that has an exceptional social media presence, even if they were not initially happy with their...

New USU Huntsman Research Explores Why Employees Retaliate Against Hostile Customers and How Companies...

When customers are harsh or overly aggressive, reacting with retaliation and sabotage is an almost involuntary and immediate response for employees

Absolutdata Debuts NAVIK ResearchAI, an AI-Driven Market Research Platform for the 21st Century

Brands Can Now Conduct Rapid Research Centered Around Intelligent Algorithms with Natural Language Question-and-Answer Capabilities and Automated Report Creation

SurveyMonkey Expands Salesforce Integration with Enterprise Customer Experience Solution

SurveyMonkey continues to invest in open platform solutions to transform customer experience, automate workflows, and boost productivity in data collection process

True Influence® Launches OpportunityBASE™, Part of its InsightBASE™ API Layered Platform, to Deliver High-Quality...

OpportunityBASE provides enhanced functionality for the company’s ContentLEADS™, TeleLEADS™, and BehaviorLEADS™, helping businesses accelerate their sales revenue Princeton, NJ, December 4, 2018 – True Influence®,...

Interactions Expands Fraud Protection with Next Caller Partnership

Interactions adds VeriCall™ for increased IVA fraud protection

Monetate’s Five Day Global Holiday Ecommerce Analysis Reveals A Drop in Shopping Cart Conversion...

Increased website traffic is not converting to increased purchases, as cart abandonment rates rise during Thanksgiving, Black Friday and Cyber Monday

Forrester To Acquire SiriusDecisions

Creates a robust platform guiding companies to drive growth in the age of the customer

Customer Experience Platforms Market to Register at a CAGR of 12.7% from 2018 to...

Customer experience platforms facilitate interactions with customers to get feedback about the products or services that they are using.

Zoho Deepens Analytics and AI in Customer Experience Platform

Zoho CRM Plus, powered by Zia and Zoho Analytics, delivers seamless flow of insight to help businesses masterfully create positive customer experiences

SalesLoft Survey Reveals Almost Unanimous Desire for More Diversity in the Sales Profession

With Hiring at Record Highs, Now Is the Time to Create a Highly Representative Workforce Inclusive of More Women, LGBTQ and People of Different Races, Cultures and Generations

UJET Retail Shopping Survey Shows Millennials Are Quick to Buy and Try Online, but...

Among Other Key Findings "Breach Fatigue Epidemic" Is Numbing Shoppers Security Fears

The ROI of Philanthropy: Consumers Willing to Spend 6% More for Products from Socially...

Nucleus Research breaks down the benefits of social responsibility in new Guidebook for Salesforce.org Philanthropy Cloud

SAP SE to Acquire Qualtrics International Inc., Sees Experience Management as the Future of...

SAP and Qualtrics to accelerate the new XM category by combining experience data and operational data to power the experience economy

All-New Act! CRM Introduces Powerful Marketing Automation Built for Small Business Success

The next generation of Act! provides SMBs with the ultimate toolset to accelerate growth

Glassbox Announces Integration with AWS Machine Learning

Enables Enterprises to Pour Glassbox Data into Ready-Made AWS ML Models for Customized Insights and Enhanced Digital Customer Management

Resonate Unveils Personal Values Report to Inform Brand Strategies

New Report Improves Marketers’ Ability to Uncover the Human Element Behind Consumer Decision-Making

New Survey Shows that 8 in 10 Digital Marketers Feel Under More Pressure to...

The Report from WBR Insights and SheerID reveals marketers top 2 concerns are differentiating in a noisy marketplace, and rising privacy concerns.

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