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Totango Spark Successfully Deployed as SAP’s One Customer Success Platform

Totango Solution to Help SAP Scale Enterprise Customer Success Across Entire Organization

Survey: Most Businesses Find RPA Effective But Hard To Deploy and Maintain

Pega global study shows robotic automation not a magic bullet for digital transformation

Mediafly Transforms Sales Enablement Landscape with Acquisition of iPresent

Combined solution provides “sales enablement for all,” ensures sales teams of any size have easy access to effective tools that impact revenue

AgilOne Announces First-of-Its-Kind Cohort Analysis Solution Built within a Customer Data Platform

New analytics solution gives marketers the ability to track, compare, and analyze segments and campaign performance over time SUNNYVALE, California, September 4, 2019 --...

New Study Finds Marketers Waste 21 Cents of Every Media Dollar From Poor Data...

Marketers spend a staggering 32% of their time managing data quality, but it' just not enough

Glassbox Announces Availability of Its Digital Experience Orchestration Platform on Salesforce AppExchange, the World’s...

Glassbox customers can now benefit from real-time session replay directly in Salesforce, whilst accessing previously untapped level of insights

Engagement Labs Report Reveals Sharp Differences Between Social Media and Real-Life Conversations About Brands

Most brands’ online and offline conversations are very different and require distinctive marketing strategies

Retail Marketers: Top Shopping Behaviors for Gen X and Boomers

New research uncovers shopping behaviors and preferences of these generations wielding substantial buying power

Firms Capable of Diagnosing Salesperson Skills Gaps Outperform Other Firms by Eleven Percent in...

New research from the SMA and Qstream identifies five sales learning and development trends that are needed to train and retool sales teams to meet sales performance goals

Quadient Streamlines Access to Archived Documents and Data with Introduction of Quadient Archive &...

The solution is a high-performance, highly scalable technology that enables businesses to meet compliance standards and improve customer experience by providing quick access to historical documents and data across all channels.

Luminoso Launches New Capabilities to Accelerate Customer Feedback Analysis for Businesses Worldwide

Luminoso Daylight now features advanced sentiment analysis in a no-code application for customer analytics

SurveyMonkey to Acquire Customer Experience Management Company GetFeedback

SurveyMonkey and GetFeedback to combine forces to help enterprise customers accelerate ability to act on deep customer insights

SugarCRM Announces Sugar Serve, an Innovative New Offering Focused on Customer Support

Integrated Console Experience Revolutionizes Customer Support Processes

SugarCRM Driving the Future of Customer Experience with Powerful Products and New Vision

Company Continues to Evolve Its Business with Intelligent CX Platform, No-Touch Information Management and Continuous Cloud Innovation

Interactions Brings its Conversational AI to Food Services; Partners with Pizza Pizza

New Guest Experience Platform (GXP) adapts Interactions’ conversational AI for restaurants, enhancing customer experiences and operational efficiency

70% of U.S. Employees Hold Positive View of Artificial Intelligence in the Workplace Today

Genesys survey results challenge common assumptions about AI job displacement fears

IgnitionOne Enhances its Flagship Website Personalization

New enhancements foster engagement and improve customer experience for brand websites

Bond Launches SynapzeCX: A Game-Changing Employee Engagement Platform

New AI-powered platform elevates the employee experience and helps brands engage their frontline to deliver truly exceptional customer experiences

PDI Releases New C-Store Shopper Report on Customer Behaviors Crucial to Loyalty Program Success

Report provides insights into c-store shoppers’ behaviors toward loyalty programs and recommends actionable strategies on how c-stores can improve their programs to attract new members and increase foot traffic

CSO Insights and Miller Heiman Group Releases 2019 World-Class Sales Practices Study: “All that...

Biennial report finds increase in revenue and quota attainment despite low adherence to many sales best practices, suggests economic growth driving sales performance rather than sales transformation initiatives

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