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OpenText Delivers a Flexible Path to the Cloud, Enhanced Security and Compliance and Visibility...

New Release Responds to Enterprise and Government Demands with Updates to Market-Leading EIM Portfolio

Conga Study: More Than Eight out of 10 Companies Believe Digitally Transforming Documents is...

Survey reveals documents sit at the epicenter of Digital Transformation, key to transforming the customer experience

Upland Software Accelerates Sales Velocity With Latest Release of CRO Solution in Enterprise Sales...

Latest release of newly acquired customer revenue optimization (CRO) solution, Altify, offers improved user experience, tighter integrations, and smarter analytics to further streamline the sales process

ZoomInfo Launches Compliance API to Help Businesses Adhere to Data Privacy Obligations Outlined by...

Global Leader in GTM Intelligence Solutions Strengthens Commitment and Capabilities to Assist with Data Privacy and Compliance Within Everyday Workflows, Across All Marketing Automations

Merkle’s Customer Engagement Report Finds 86% of Marketers Have Defined Budgets for Personalization, Gap...

Q4 2019 report identifies opportunities for marketers to improve personalization efforts Rebrands as XANT to Reflect Focus on New Revenue Acceleration Solutions Rebrands as XANT to Reflect Focus on New Revenue Acceleration Solutions

SalesLoft Acquires Opportunity Management Provider Costello

Acquisition Strengthens #1 Sales Engagement Platform for Account Executives and Sales Management

MaritzCX Announces AI Suite of Products to Help Clients Derive More Value from Data,...

Sydney – 29 October, 2019 – MaritzCX, the leader in experience management for big business, releases a new suite of products that leverages artificial intelligence (AI) and is integrated within its software platform. The AI suite helps clients easily access data sources, unlock insights and...

Integrating Big and Small Data Across the Enterprise Enables Business to Thrive

New research from Harvard Business Review Analytic Services, sponsored by FocusVision, proves the transformative business power of customer insights

Gainsight Taps inSided to Provide B2B Customer Success Community Platform

inSided to deliver integrated community platform to scale customer product feedback and to support Gainsight’s SaaS customer success goals

NICE inContact CXone Delivers World’s Most Comprehensive Digital-first Omnichannel Offering in Contact Center as...

CXone Fall 2019 release empowers organizations to reach more customers with a vast range of digital channels and provide seamless, digital-first omnichannel service

Gladly Introduces In-App Chat, JetBlue Among First to Launch New Customer Service Contact Channel

With in-app chat, the airline enables customers to reach them right where they are and anticipates 20% shift from phone conversations to digital channels

NICE inContact CXone Empowers Omnichannel Experiences with New Native Salesforce Lightning User Interface

Innovation advances CXone Agent for Salesforce with digital channel elevation and enhanced agent experience

Teradata Introduces Vantage Customer Experience and Vantage Analyst

Extends Vantage offerings in the cloud with new customer data platform and advanced analytics for the business analyst

eGain Reimagines Omnichannel Customer Engagement with Conversational Automation, Augmented Agents, and Full-Spectrum Analytics

eGain today announced major enhancements to its eGain Solve™ software suite.

OpenText Core Experience Insights Delivers End-to-End Customer Journey Mapping for Data-driven Marketers

OpenText Provides Fresh Insights on Campaign Performance and Customer Sentiment

Verint Introduces AI-Infused Knowledge Management for ‘Knowledge as a Service’

Drives Knowledge Intelligently across Customer Touchpoints Effortlessly via the Cloud

VOGSY Adds New Task Management Capabilities to its G-Suite Professional Services Automation Solution

VOGSY, the only professional services automation (PSA) solution built on the Google Platform, today announced new task management capabilities specifically designed for service-based companies.

SugarCRM Announces Fall ’19 Release with Laser Focus on End Users

Latest Enhancements Support Mission of Helping Companies Create Customers for Life

Sparkcentral Announces Cross-Channel Conversation History Feature for Digital Customer Service Agents

First-in-industry innovation allows for optimal agent productivity through an unbroken view of a contact’s conversation history across all digital channels

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