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Sparkhound Introduces Pop-up Service Desk To Ease Digital Migrations

New Service Gives Companies a “Burst Capacity” to Handle Increased Help Desk Calls and Trouble Tickets

Pega Makes Low-Code App Development Faster And Easier With New Pega Express Methodology Built...

Innovative approach uses design thinking to deliver powerful apps in a matter of weeks

Quadient Enhances its Flagship Customer Communications Management Solution, Quadient® Inspire, with New Functionalities

Advanced Automation, Usability and Significant User Experience Improvements Empower Business Users

Boxever Delivers Customer-Insight-Fuelled Web Optimisation

Boxever is today launching a web optimisation solution that gives marketers direct access to real-time browsing and customer behaviour analytics

CustomerThink Names 10 Global Thought Leaders as Advisors for 2020

CustomerThink.com, the world's largest online community focused on Customer-Centric Business, has named 10 global thought leaders to serve as Advisors for 2020.

51% of UK Consumers Trust Their Friends or Partners Recommendations More Than Any Other...

Mention Me's third annual report into customer advocacy and referral trends, reveals what motivated UK consumers to refer brands, which sectors and brands are most referrable, and which qualities were most likely to drive a brand recommendation.

SugarCRM Launches Renewals Console, a Game-Changer for Subscription-Based Businesses

Company Continues to Lead the Industry with Groundbreaking Innovations in Winter ‘20 Release

Nielsen Acquires Merchandising and Analytics Solutions Leader Precima®

Accelerating Retail Services Around the World Through Nielsen Global Connect

Gongos Launches DICE Assessment 2.0

New Decision Intelligence|Customer Experience (DICE) Assessment Provides Customized, Real-Time Guidance To Operationalize Customer Centricity

Whatfix Identifies Digital Adoption Solutions (DAS) as Key to CRM Adoption, Increased Sales Productivity,...

Enterprises report a median savings of $8.66 million for digital adoption of their CRM system

Terminus Acquires Sigstr to Power the Next Generation B2B Marketing Platform

Integrated capabilities provide the most complete account-centric marketing platform, aligning revenue teams to deliver breakthrough experiences across the entire customer lifecycle

Episerver doubles down on North American and underserved B2B Markets with acquisition of Insite...

The industry-changing acquisition of Insite marks Episerver’s third major announcement in Q4

CallMiner Secures $75M Investment from Goldman Sachs

Funding will enable CallMiner to help more organizations drive significant improvements in business performance, creating a better customer experience and greater brand loyalty

Acquia to Acquire Customer Data Platform AgilOne to Deliver More Powerful Customer Experiences based...

Unifies customer data from disparate platforms; drives personal experiences across every channel

Allstate, Bank of America, Cox, Kaiser Permanente and T-Mobile Top Consumer Satisfaction Rankings

Verint Experience Index Benchmarks Contact Center Experience and Its Impact on the Omnichannel Customer Journey

LogMeIn Brings Integrated AI Chatbot and Human Customer Engagement to the World’s Most Popular...

Bold360 Expands Messaging to WhatsApp, WeChat, Facebook Messenger, and SMS Text

Confirmit Announces AI-Driven Digital Experience Solutions

Latest innovations simplify feedback analysis across social, app and online channels

TELUS International to Acquire Competence Call Center

The acquisition will be the most sizeable transaction in TELUS International’s history at a purchase price of approximately €915 million

Valassis Research: Direct Mail Influences Online Purchases, Motivates Millennials

Valassis research found millennials have a high response to direct mail, even more so when those ads are relevant and part of a multichannel campaign.

Millennials and Generation Z Are Driving the Digital-first Future of Customer Experience

NICE inContact CX Transformation Benchmark finds digital-native use of artificial intelligence, chatbots, and social messaging are shaping modern customer service

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