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Serenova Fully Integrates Quality Management with CxEngage

Native, Cloud-based Quality Management Solution Provides Call Recording, Screen Recording and Quality Assurance Capabilities to the Contact Center

AgilOne Launches First-Ever Customer Data Platform Capabilities for Call Center and Customer Service Teams

AgilOne’s new 360 Profile for Customer Service provides real-time comprehensive customer-level insights to customer-facing teams, allowing enterprise brands to deliver better, more relevant customer experience during live interactions

Concerns About Having Enough for Retirement Decreases With Age, but Never Fully Disappears

MaritzCX Report Compares Spending, Borrowing, Saving Habits Across Generations

Versium Surpasses 1 Billion Monthly Records Scored with its AI Predictive Targeting Engine

Expanding Proprietary LifeData® to 1.5 Trillion Attributes Hones Targeting Predictability Redmond, Wash. – June 12, 2018 – Versium, a market-leading predictive analytics company, today announced...

Real Data Technologies Launches ServeOptics Service Desk Metrics to Accelerate IT Service Support Performance

New SaaS Solution Empowers ITSM Leaders to Make Data-Driven Decisions that Improve the Customer Support Experience

SDL Research Confirms Millennials Want Access to Technical Content Before Purchasing

Quality Online Tutorials, Manuals and Communities Influence Millennials Buying Behaviors

Oracle, Lithium, and Zendesk Partner with Smooch to Fix Digital Customer Experience

Omnichannel messaging platform lets CX platforms circumvent B2C “messaging wars”

Zendesk Launches Omnichannel Suite for an Integrated Customer Experience

New omnichannel offering brings together the most popular customer communication channels in one simple package and price to help companies provide a consistent and connected customer experience.

NewVoiceMedia research reveals bad customer experiences cost U.S. businesses $75 billion a year

The U.S. has progressed as a nation of “serial switchers” – consumers quick to abandon one company for another – with the number of respondents leaving a business due to inadequate customer experiences increasing by 37 percent since NVM’s 2016 study.

Serenova Empowers the Contact Center with Integrated Performance Management Solution

Leading CCaaS vendor partners with Clearview to bridge the gap between data analytics and business intelligence to improve the customer experience

New ServiceNow Virtual Agent Takes Chat from Conversation to Resolution

Now employees get answers immediately and can open cases directly from chats to make every day work simple, accessible and natural for everyone

Apttus’ Full-Spectrum CPQ Solution Fills Glaring Efficiency Gaps For Enterprises Selling in the Modern...

Industry's First All-inclusive Solution Speeds Sales Process by Combining Products and All Associated Services in One Unified Quote

Atomic X Enters the AI Marketplace to Help Companies Scale with Intelligent Chatbots and...

Toronto technology firm launches next-generation AI chatbot, Rufus

Intouch Insight Launches LiaCX — New Customer Experience Management Software

New customer experience management (CEM) software enables organizations with multiple locations to take action to improve customer experience (CX) and measure impact on business outcomes.

New Artificial Intelligence-Powered Routing Engine by Genesys Creates World’s Most Predictive Customer Experiences

New Capabilities Extend Company's Latest Innovation in AI; Customers Confirm Better Business Outcomes, Higher Satisfaction Results

Zaius Unveils Omnichannel Campaign Manager to Usher in New Era of B2C Marketing

New capabilities simplify multi-touch, omnichannel marketing using a customer-first approach

Chief Marketer Jobs At Risk If Customer Experience Strategies Don’t Succeed, Reports CMO Council

76 Percent of CMOs Believe Their Jobs Are on the Line if Customer Engagement Doesn't Satisfy Digitally Demanding Consumers; Only 10 Percent Can Measure Financial Impact

Marriott International Launches Global Customer Recognition Platform Powered by Salesforce, Providing Personalization at Scale...

The platform unifies Marriott’s global guest services across 30 brands and 6,500 properties to provide a connected, personal and anticipatory guest experience

NICE To Acquire Mattersight, Bolstering its Leadership in Cloud Customer Service Analytics

Integrating the market leading cloud analytics solutions of Mattersight and NICE Nexidia allows organizations to move to a new era of creating smart personal connections

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