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SugarCRM Launches Renewals Console, a Game-Changer for Subscription-Based Businesses

Company Continues to Lead the Industry with Groundbreaking Innovations in Winter ‘20 Release

Nielsen Acquires Merchandising and Analytics Solutions Leader Precima®

Accelerating Retail Services Around the World Through Nielsen Global Connect

Gongos Launches DICE Assessment 2.0

New Decision Intelligence|Customer Experience (DICE) Assessment Provides Customized, Real-Time Guidance To Operationalize Customer Centricity

Whatfix Identifies Digital Adoption Solutions (DAS) as Key to CRM Adoption, Increased Sales Productivity,...

Enterprises report a median savings of $8.66 million for digital adoption of their CRM system

Terminus Acquires Sigstr to Power the Next Generation B2B Marketing Platform

Integrated capabilities provide the most complete account-centric marketing platform, aligning revenue teams to deliver breakthrough experiences across the entire customer lifecycle

Episerver doubles down on North American and underserved B2B Markets with acquisition of Insite...

The industry-changing acquisition of Insite marks Episerver’s third major announcement in Q4

CallMiner Secures $75M Investment from Goldman Sachs

Funding will enable CallMiner to help more organizations drive significant improvements in business performance, creating a better customer experience and greater brand loyalty

Acquia to Acquire Customer Data Platform AgilOne to Deliver More Powerful Customer Experiences based...

Unifies customer data from disparate platforms; drives personal experiences across every channel

Allstate, Bank of America, Cox, Kaiser Permanente and T-Mobile Top Consumer Satisfaction Rankings

Verint Experience Index Benchmarks Contact Center Experience and Its Impact on the Omnichannel Customer Journey

LogMeIn Brings Integrated AI Chatbot and Human Customer Engagement to the World’s Most Popular...

Bold360 Expands Messaging to WhatsApp, WeChat, Facebook Messenger, and SMS Text

Confirmit Announces AI-Driven Digital Experience Solutions

Latest innovations simplify feedback analysis across social, app and online channels

TELUS International to Acquire Competence Call Center

The acquisition will be the most sizeable transaction in TELUS International’s history at a purchase price of approximately €915 million

Valassis Research: Direct Mail Influences Online Purchases, Motivates Millennials

Valassis research found millennials have a high response to direct mail, even more so when those ads are relevant and part of a multichannel campaign.

Millennials and Generation Z Are Driving the Digital-first Future of Customer Experience

NICE inContact CX Transformation Benchmark finds digital-native use of artificial intelligence, chatbots, and social messaging are shaping modern customer service

Report: Agile Customer Experience Significantly Contributes to Digital Marketing Success for Finance Companies

Adthena’s Q4 2019 CMO Search Intelligence Report evaluates the state of the finance search landscape to help CMOs optimize performance

Kustomer Raises $60 Million To Further Transform Customer Service

Series E funding round is led by Coatue with participation from existing investors Tiger Global Management and Battery Ventures

Pega Survey: Customer Service Reps Are Sick and Tired of Roadblocks Preventing Better Customer...

One in three say they don’t have the right tools to properly assist customers

Sales Tech Pioneer Chili Piper Launches the First Collaborative Inbox Built for Revenue Teams

New offering provides account managers and account executives the first email client purpose-built for email sharing, messaging, CRM integration, and task management

Helpshift Announces Integration with Amazon Connect to Take Omnichannel Engagement to the Next Level

New partnership powers connected customer conversations across phone and messaging

DecisionLink Debuts ValueCloud® for Sales at Dreamforce

Leading Customer Value Management (CVM) platform - ValueCloud® now offers self-service UX/UI for sales

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