Nate Vickery

Consumer Benefits of Apple Pay and Cash-Free Economy

The mobile payments industry has changed radically over the past few decades. Here is a brief timeline to back me up on that: In 1983,...

4 Ways to Optimize Landing Pages for Increased Customer Experience

In the modern business world, whether you’re running a brick-and-mortar retail store or an online company, customer experience will shape and even define the...

The Importance of Cybersecurity when Dealing with Customers Online

With the continuous rise of data breaches, cybersecurity has become the most significant feature of ecommerce. Unfortunately, most businesses don’t understand that yet. The KMPG...

How to Measure B2B Customer Satisfaction?

When the topic of customer satisfaction arises, the modern mindset leaps immediately to the traditional retail realm of B2C relationships and starts compiling all...

Don’t Forget to Give Thanks to your Customers this Holiday Season

Studies show that 80% of your revenue comes from 20% of your existing consumers. In other words, maintaining your loyal customers is the backbone...

The Future of Great Customer Experience Is in Combining the Traditional and the Digital

A great customer experience is a determining factor for customer satisfaction and every businesses success today depends on that satisfaction. Companies are constantly trying...

6 Tips for Using Customer Service as a Branding Tool

Most businesses would agree that getting a customer to notice you and giving them satisfactory customer service is not the hardest part of doing...

6 Ways You Are Annoying your Customers (and How to Avoid It)

It happens to the best of us – using the wrong model in a commercial, not having an organized helpdesk team, sending too many...

How to Painlessly Scale your Customer Support

Just as delivering a great and valuable product or service, it is equally important to provide quality customer service as your business continues to...

Tight vs Loose Company Culture – Pros and Cons

Modern workplaces don’t require following strict rules on behavior and formal etiquette towards others. The workplace has become more relaxed over the last couple...

5 Awesome Sales Tips from Industry Professionals

Being a top salesperson is a challenging endeavor in any industry. Lead generation is an ongoing challenge and wherever and whatever you sell, you...

Top 6 Solutions for Successful Customer Service Management (Plus a Bonus One)

The numbers are very clear – retaining an existing customer is much more important than attracting new ones. For instance, the mere price of...

Self-Service – The Best Way of Dealing with Impatient Customers

Fifteen years ago, customers wanted to be able to resolve their issues over email; then they began to expect a reply within 24 hours....

Beyond Automation: The Downsides of Humanless Customer Service

To say that customer service is important is an understatement. According to Parature’s Global Customer Service Report, 97% of consumers in the world find...

New Posts