Natalie Petouhoff

New Developments at F8 Means FaceBook Needs GetSatisfaction.com’s Involver Solution

Developers Conference F8 Offers Advancements In Customer Interactions But Also Mean More Focus on Customer Service At F8, Facebook.com ’s developers conference in San Francisco,...

What’s The ROI Of Social Media? That’s What EVERYONE WANTS TO KNOW!

So to help with that, and dispel the notion that social media is just a waste of time, I worked on creating a model...

When a Smart Phone Was Too Smart: Why a Major Telco Bucked the Technology-Buying...

In the 1980s, implementing technology meant simply setting up desktops or installing an internal email program. But with today's intricate systems, merely asking, "What...

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