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Natalie Petouhoff

Natalie Petouhoff, Ph.D.
Natalie L. Petouhoff, Ph.D., is VP in Service Cloud helping customers to understand the importance of Service Customer to the whole brand, including marketing, sales, engineering and guiding customers to disrupt what they have always done and transform the tools and processesagent's use to service customers and the overall customer experience. The author of four books, she often appears on TV to provide insight from more than 20 yrs of leadership experience. She helps companies to create their customer service strategies and calculate the ROI.

New Developments at F8 Means FaceBook Needs GetSatisfaction.com’s Involver Solution

Developers Conference F8 Offers Advancements In Customer Interactions But Also Mean More Focus on Customer Service At F8, Facebook.com ’s developers conference in San Francisco,...

What’s The ROI Of Social Media? That’s What EVERYONE WANTS TO KNOW!

So to help with that, and dispel the notion that social media is just a waste of time, I worked on creating a model...

When a Smart Phone Was Too Smart: Why a Major Telco Bucked the Technology-Buying Paradigm

In the 1980s, implementing technology meant simply setting up desktops or installing an internal email program. But with today's intricate systems, merely asking, "What...

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