Natalie Petouhoff
Natalie Petouhoff, Ph.D.
Natalie L. Petouhoff, Ph.D., is VP in Service Cloud helping customers to understand the importance of Service Customer to the whole brand, including marketing, sales, engineering and guiding customers to disrupt what they have always done and transform the tools and processesagent's use to service customers and the overall customer experience. The author of four books, she often appears on TV to provide insight from more than 20 yrs of leadership experience. She helps companies to create their customer service strategies and calculate the ROI.
ServiceSource®: Customer Success Management for a Post-Sale, On-Demand, Attention Economy (Part 1)
Customer Success Management: ServiceSource® provides B2B companies with technology-enabled services, cloud software and best-practice processes to improve customer success, drive revenue growth and decrease...
Articulate Your Business Case or Loose Customers To Competitors
We Are Out of The Hype Cycle: Digital and Social Applications Must Solve Business Issues: I know when I first started to learn about...
New Guidelines on Consumer Engagement and Data Privacy
TweetThe Consumer Goods Forum has created and agreed on a new set of ‘Consumer Engagement Principles’ (the “Principles”). The industry-wide Principles will act as a...
Delivering Superb Customer Experience Management Across the Web, Mobile and Commerce
In this research, we look at trends to take ordinary experiences and deliver superb experiences that keep brand promises by delivering superb customer experience...
Four Steps in the Creation of a Customer e-Commerce Engagement Organization
In our new research on customer e-commerce engagement and driving revenue, we found four steps that are necessary for the creation of a fully...
Teradata Influencer Summit Highlights
Herman Wimmer, Co-President kicks off the event. Herman says that the guiding priorities of Teradata are: Key Principle #1: Analytic ecosystem: Teradata, DB, UDA, Real-time, Fabric...
#LiNC15 Conference Highlights – Customer Experience Rules the World
Customer Experience is ruling the world. At least parts of it. The conference began with Lithium’s CEO Rob Tarkoff talking about customer expectations. Today’s...
Coverage on First Day: Analyst Day at Lithium’s LiNC15 Conference
Analyst Day Review of Lithium On this first day, we heard from not only the executives at Lithium but also customers. One study Lithium engaged...
Continuity of Customer Experiences Drives the Future of Commerce
I just finished some new research on how improving online customer experiences boosts customer loyalty and revenue in matrix commerce. This survey report provides online businesses...
Real-time, In-Journey Customer Experience Mapping Provides The Right-time, Real-time Engagement
In-Journey, Real-time Customer Journey Mapping Lots of clients ask, “How can I improve my customer experience to gain and retain loyal customers?” Some brands are...
Salesforce Transforms Big Data Into Customer Success with the Salesforce Analytics Cloud
The Big Data bug has Just About Bit Everyone. Salesforce announced their Analytics Cloud ecosystem will include: Google, Cloudera, Hortonworks, New Relic, Informatica and...
Disrupting Digital Business: The Customer Experience Imperative
As digital business is emerging, it’s disrupting business. What does that mean? It means that how you do business must change. And it’s not...
What Is a “Fully Engaged Customer”?
What Is a “fully engaged customer”? That’s a very good question! Some of the answer depends on who you ask. Marketing has one opinion,...
Customer Experience: How Marketing, Sales and Customer Service Drive Customer Loyalty
<a href="http://twitter.com/share?url=http%3A%2F%2Fwww.drnatalienews.com%2Fblog%2Fcustomer-experience-how-marketing-sales-and-customer-service-drive-customer-loyalty&via=drnatalie&text=Customer%20Experience%3A%20How%20Marketing%2C%20Sales%20and%20Customer%20Service%20Drive%20Customer%20Loyalty&related=&lang=en&count=horizontal&counturl=http%3A%2F Henry Ford, an innovator in personal transportation said, “A business absolutely devoted to service will have only one worry about profits. They will...
Making Social Customer Care Great Marketing
TweetSocial Customer Care Social Customer Care, simply put, has become an expectation amongst consumers. Social Customer Care is one of the most important aspects of...
The Digital Disruption Tour: A Brand’s Challenges to Meet Customer Experience
Fresh off the first of the digital disruption tour events, I am reflecting on the wonderful conversation that Ray Wang lead with his keynote...
Content Management Best Practices in Staffing
Often times when I talk to marketers they are finally realizing they are becoming publishers. Most brands started out with some sort of website,...
ThinkBig and Teradata Partner for Data Consulting
With all the data and all the opportunity, it’s really necessary to have someone focus on getting most out of that data. Otherwise, as...
How Many Security Breach Notices Have You Gotten? Time Cloud Providers Step Up
I don’t know about you, but I do worry about cybercrime. I just got another notice in the mail from a company saying that...
The Social Selling Index: What’s Your Score?
If you are in sales, which in some capacity we all are, you really must begin the road down social selling. As I have...