Naomi Kelsey
Naomi Kelsey
SuperHumanNature
Naomi Kelsey has 10+ years of progressive responsibilities in the customer service industry, and 3 in the BPO training field, with an Instructional Design focus. She specializes in creating custom-tailored training programs in Language, Customer Service, and US Culture for both internal and external call center clients. Her vision is to bring "supernaturally human" customer service to all customers through innovative training methods and materials, great coaching tips, and true expert advice.
Hacker Love: Why you should teach your CSR’s how to hack.
Customer watchdog service site The Consumerist calls them "customer service ninjas"— they're the people who know the tricks and tips that can get you,...