Nancy Seby

16 Surefire Tips to Improve Your Contact Center Customer Experience

Image Source: Bigstock As per Gartner, by 2018 over 50% of the contact Centers will be redirecting their investments towards innovations in customer experience! Modern-day customers...

Embrace Cloud to plan Disaster Recovery for your Contact Center

Image source: Bigstock As per the research by MarketsandMarkets, the cloud contact center industry which was USD 5.43 Billion in 2016, is expected to reach...

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