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Nancy Schmidt

Nancy Schmidt
OpinionLab, A Verint Company
Nancy is Director on the Customer Insights team at OpinionLab, which focuses on optimizing customer experiences and journeys at enterprise organizations.

Why two real-life “digital” customer journeys prove you need to think omnichannel

Nancy Schmidt -
“What is our DIGITAL CX score?” is a question I often get asked when working with companies to improve their website experience. What usually prompts...

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