Kieron Murphy
Kieron Murphy
I have over 25 years' experience in management, leadership, and training. Much of my time is spent on the operational side of the customer contact business, both in-house and outsourced. This gives me very practical skills in coming up with common-sense solutions, which produce significant measurable improvements in results and motivation. I have excellent interpersonal skills and believe passionately in the links between good people-management, leadership, the power of teamwork, enjoyment, and commercial success.
20 ideas for reducing call volumes and waiting times – and improving customer experience
Every second that a customer hangs on the phone to your centre is costly: • Someone is paying the phone bills • Every second the…