Matt Shealy

4 Ways Contact Centers Can Ensure a Positive Customer Experience

Business leaders can ensure that every customer has an exceptional experience by optimizing call center operations. Call centers are a key customer touch point. Customers engage company call centers to find out information, solve problems and – most importantly – order products and services. You…

How Automation Can Empower Your Customer Service Teams

Think automation will rob your business of the personal touch? Think again. Your customer service team relies on delivering personalized services to clients exactly when they need them. Modern automation tools can improve customer experiences with speed and accuracy, offer cost-savings to your business, and...

4 Ways Your Contact Center Can Become a Customer Engagement Center

Customer call centers are out and customer engagement centers are in. But what does this mean, exactly? The Face of Next Generation Contact Centers Customer contact centers are often reactive and focused on putting out customer fires. Whether the customer is calling for support or…

4 Automations That Will Save Your Customer Service Team Tons of Time

Customer support is a vital part of your business. Ensuring your internal team can get the answers they need can make a huge difference in happy customers and productive employees. As Gloria Masri from FitSmallBusiness.com explains, "responding to your customers in a timely manner...

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