Matt Shealy

How Automation Can Empower Your Customer Service Teams

Think automation will rob your business of the personal touch? Think again. Your customer service team relies on delivering personalized services to clients exactly when...

4 Ways Your Contact Center Can Become a Customer Engagement Center

Customer call centers are out and customer engagement centers are in. But what does this mean, exactly? The Face of Next Generation Contact Centers Customer contact...

4 Automations That Will Save Your Customer Service Team Tons of Time

Customer support is a vital part of your business. Ensuring your internal team can get the answers they need can make a huge difference...

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