*This article was originally published at http://journeys.getsynap.com/five-traits-of-successful-account-managers
Being an account manager requires the continual balancing of internal and external priorities related to sales, project management,...
*This article was originally published at http://journeys.getsynap.com/hiring-for-customer-success-fit-and-growth
In the first article of this series, we laid the foundation of organizational questions you should answer before...
Collect and act on NPS-powered customer feedback in real time to deliver amazing customer experiences at every brand touchpoint. By closing the customer feedback loop with NPS, you will grow revenue, retain more customers, and evolve your business in the process. Try it free.
Design thinking is a deeply human-centered approach of using intuition and interpretation of observations to develop ideas that are emotionally meaningful and connected to those you are designing for. Design thinking taught by CX University provides tools and methods to use in building CX ecosystems.
[May 23-24; UK] Creating Value is getting attention from business, society, government and academics as it impacts ourselves, customers, stakeholders, and sustainability.
Steve Vargo, Stuart Hart, Irene Ng, Christian Gronroos, and Fujitsu Japan, Sanofi, Hughes, will speak. A networking platform between business and academics for Value Creation.