Michelle Palomera

How to Optimize the Banking Experience in a Digital World

Twenty seven percent of respondents in a global Genpact consumer banking survey claim they would be comfortable setting up a new account with a...

4 Steps to Customer-Centered Digital Strategy

Goldman Sachs, PepsiCo, and Northern Trust were among the presenters at Forrester’s CX NYC 2018—an event that reflected the growing momentum around placing customers...

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