Mike Kendall

Smashing Silos: Creating Seamless Customer Experiences

Barn Raising “Many hands make light work” is a favorite phrase a friend and fellow colleague of mine at Intuit frequently recited. You can see...

How to Deeply Understand Customer Pain

Understanding the pain of your customer is the beginning of good design. Spending time observing, empathizing, and experiencing customer problems is foundational. Take for...

10 Essentials for Survival in the Customer Driven Economy

<img src="http://customerthink.com/wp-content/uploads/caution-1745961_640-300x213.jpg" alt="caution-1745961_640" width="300" height="213" class="alignnone size-medium wp-image-882565" / The New Customer-Driven Economy We are witnessing an amazing acceleration of new products, services, and delivery methods....

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