Mike Kendall

How to Deeply Understand Customer Pain

Understanding the pain of your customer is the beginning of good design. Spending time observing, empathizing, and experiencing customer problems is foundational. Take for...

10 Essentials for Survival in the Customer Driven Economy

<img src="http://customerthink.com/wp-content/uploads/caution-1745961_640-300x213.jpg" alt="caution-1745961_640" width="300" height="213" class="alignnone size-medium wp-image-882565" / The New Customer-Driven Economy We are witnessing an amazing acceleration of new products, services, and delivery methods....

New Posts