Mitch Lieberman
Mitch Lieberman
Finding patterns and connecting the dots across the enterprise. Holding a strong belief that success is achieved by creating tight alignment between business strategy, stakeholder goals, and customer needs. systems need to be intelligent and course through enterprise systems.
Moving forward, I will be turning my analytical sights on Conversational Systems and Conversational Intelligence. My Goal is to help enterprise executives fine-tune Customer Experiences
A Social Business Power Nap
I could not help myself, apologies to Dion and the rest of the folks at Dachis, you do great work, the title just sort...
Driving Off the Lot with my New Shiny CRM
If you examine your needs rather than wants, you will quickly discover what is right for you. Take a moment to think about what...
The Absence of Noise
In my previous post, I focused on Listening versus Hearing, a distinction I feel is very important, others seem to as well. Friend and...
Social Hearing Versus Social Listening, There is a Difference
I am torn between two topics this weekend – one is the subject line above, the second is is the fun topic of “Creepful”;...
Transparency Is A Characteristic, Not A Goal
I have been witnessing some strange things lately, not sure if you have noticed it too. For one, it is nearly 95...
Misplaced Focus, a Failure by Red Roof Inn
I had the recent misfortune of spending a night at the Red Roof Inn, located in in Hurricane, West Virginia. The property is a...
What if we Focused on Managing Expectations?
A couple months ago, I realized that it was time to renew my passport. I downloaded the forms, filled them all out, dropped by...
It is about the People, then the Product
Paul Greenberg did a great job of highlighting some cool folks with his “Following on more than Friday” post. I am humbled to...
Are we oversimplifying the complex, or making the complex too simple?
Friend Scott Rogers (@jayhawkscot) sent me a link this morning, “The Complexity of Complexity“. A legacy from bi-gone days, when I studied Biophysics, though...
CRM in the age of the Social Web
I was invited to give a talk in Montreal this past week by SugarCRM , immediately after my attendance and participation at Enterprise...
Very Detailed Thoughts on Social CRM and the Value it Provides
“Social CRM is based on the simple premise that you are able to interact with your customers based on their needs, not...
A Social Business Strategy needs Teeth
Sometimes it is a good idea to keep things simple, and work to hide complexity. This type of exercise can be valuable for people...
The Value of Social CRM to the Individual Employee
I wrote a piece a couple weeks ago where I referenced Laurence Buchanan’s piece “Measuring the ROI of Social CRM“, now, I am...
I call it Football, you call it Soccer – We are still talking about the same thing!
Well, maybe not totally true, but close! It is World Cup time and I am sure that we will all happily put aside the debate...
The Value is still with Customers, but Looking Beyond is OK
I followed up a post written by Brian Solis yesterday, and shame on me, I am doing it again. But, today’s post...
Relationships need to have Meaning
Last week, I wrote a post where I was not very nice to an author who focused on data, and not trust as the...
Why do so Many People think Social Media is only about Marketing?
I do not get it, I just don’t!! Please pardon the outward expression of frustration, my apologies, sort of. Apology made, I do want...
The Value of Social CRM for Small Business – Take One
I had the opportunity to speak on the Vermont Business Expo 777 panel last week, to a full room of 80+ smart folks gathered...
Can the Value of Social CRM be realized in the absence of a Collaborative Organization?
In short, no, it cannot – that simple. Disagree? The essence of Social CRM is about inviting your customers into your organization, like you invite...
What is Twitter for Anyway?
The dynamic of Twitter has changed, it is different, and I am struggling to put my finger on exactly what that change is...