Finding patterns and connecting the dots across the enterprise. Holding a strong belief that success is achieved by creating tight alignment between business strategy, stakeholder goals, and customer needs. A firm belief that systems need to be intelligent and course through enterprise systems.
Moving forward, I will be turning my analytical sights on Conversational Commerce, Relationship Intelligence, and Conversational Intelligence. My focus will be to help enterprise executives who are taking charge of bringing customer care, self-service and, increasingly marketing and advertising into the age of natural language understanding, machine learning, big data, and analytics.