Mike Karlskind

The Customer is Always Right: Becoming a Company Focused on Service Quality

Superior customer service is imperative to the success of every business. Customer expectations for service are shifting – If you want to continue to...

6 Customer Service Scheduling Mistakes That Are Costing You Money (And How to Fix...

Efficient, convenient customer service scheduling is critical to any organization’s success. In the age of the customer, meeting and exceeding expectations for service is...

Wearable Technology and Customer Service: 10 Innovative Examples

Remember watching cartoons and movies as a kid and seeing all of those awesome tech devices and wishing you could...

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