Home Authors Posts by Michael Ollitervo-Murphy

Michael Ollitervo-Murphy

Michael Ollitervo-Murphy
Unbabel
With more than 25 years of experience working with customers, Michael offers businesses strategy & customer experience development to transform or create from scratch an exceptional customer experience.

Banishing Your Inner Barbara

Michael Ollitervo-Murphy -
Why “if it ain’t broke…” thinking can only get you so far... Firstly, a small disclaimer - I have nothing against those in this world...

New Posts

MarketPlace

Featured Listings

Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.

© 1998-2024 CustomerThink