Mike Murchison

Top Three Reasons Why an Automation-First Strategy Will Transform Your Customer Service

As we enter into a new decade, the need for innovation in customer experience will continue to be a top priority for many businesses. With the rise of e-commerce, digital banking, and other online services, AI has become a standard part of many customer...

Five Ways the Right Chatbot Can Simplify Customer Support and Improve Satisfaction

Omni-channel, self-service customer support is no longer a need, but a necessity. A new generation of digital consumers is used to the instant gratification that comes from the next show, the next ride, the next meal all only being only a tap away. And when…

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