Mike Murchison

Business is Going To Fluctuate — Automation Can Help

With markets ping-ponging, a global health crisis expanding by the day, and political uncertainty, many businesses are feeling uneasy (at best) about the future. Companies around the world are scrambling to meet the changing needs of customers on a timely basis, maintain responsibilities to...

Top Three Reasons Why an Automation-First Strategy Will Transform Your Customer Service

As we enter into a new decade, the need for innovation in customer experience will continue to be a top priority for many businesses. With the rise of e-commerce, digital banking, and other online services, AI has become a standard part of many customer...

Five Ways the Right Chatbot Can Simplify Customer Support and Improve Satisfaction

Omni-channel, self-service customer support is no longer a need, but a necessity. A new generation of digital consumers is used to the instant gratification that comes from the next show, the next ride, the next meal all only being only a tap away. And when…

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