Michael Kropidlowski
What Can Cloud Infrastructure Do for Higher Education, Part 1
The Internet of Things (IoT) and cloud technology continue to transform and improve asset and action visibility and organizational efficiency across the globe. Every...
Three Customer Complaints Your Contact Center Must Be Able to Meet
The outlook is rather bleak for companies that provide sub-par customer service: 82 percent of consumers have stopped doing business with a company strictly...
The Shifting Sands of Customer Service
For decades companies big and small have been trying to figure out how to provide customers with better service. One theory is that the better...
Best Practices to Stop Irritating Your Customers
The latest issue of Consumer Reports published a study on the top irritants consumers have with customer service. While the findings were not exactly...
4 Ways to Win with a Multi-Channel Contact Center
In this day and age, relying on single-channel communications just doesn’t make sense, customers today expect information to be available when they need it,...