Home Authors Posts by Michael Cusack

Michael Cusack

Michael Cusack
Independent Consultant
Michael Cusack is an independent consultant and author of Online Customer Care€"Strategies for Call Center Excellence (ASQ Press, 1998). He was a human-computer interface designer with the AT&T Artificial Intelligence Group before joining Bell Laboratories as a consultant. His primary concern is the appropriate use of technology for customer service.

Forget Spreadsheets; Business Intelligence Can Give You a Better Picture of Your Customer

A niche pharmaceutical company located in New Jersey hadn't thought too much about basic reports, let alone business intelligence, when its sales rocketed to...

New Posts