Mike Hutchison
Mike Hutchison
Mike is Vice President of Business Operations and Sales Support at Nexidia. Mike is responsible for helping Nexidia clients learn how to effectively utilize their customer interactions to drive business change. During his career, Mike has led multiple analytic engagements that have demonstrated substantial cost savings to companies across a number of industries. Prior to Nexidia, Mike directed a 1,000 plus person contact center operation and directed world wide workforce optimization for Telvista.
Tools for the Successful Collections Funambulist
Just for a moment, imagine yourself as a funambulist – AKA a tightrope walker. You’re 30 feet in the air, and your goal is...
Solving Your Most Common Business Challenges: The Top 5 Truths
Over the past weeks we’ve explored the top five myths behind today’s most commonly faced business challenges: Customer Satisfaction, Compliance, Sales Effectiveness, Churn, and...
Cost Management: Busting The Top 5 Myths
Myth 1: Cost to serve is the call center’s responsibility. Truth: There are often problems that manifest in the contact center but have originated upstream...
Churn: Busting The Top 5 Myths
Myth 1: I’m using all of the data we have available to us to study churn. Truth:While most companies believe this to be true, they’re...
Sales Effectiveness: Busting The Top 5 Myths
Myth 1: All the information I need to understand and improve our sales rates is available from the order system. Truth:The order system is great...
Compliance: Busting The Top 5 Myths
Myth 1: My manual audit team’s efforts are good enough. Truth: Having a manual audit team is a start, but the reality is that they…
Customer Satisfaction: Busting The Top 5 Myths
Myth 1: I know where I stand on customer satisfaction because I’m doing surveys. Truth:Surveys have many limitations and flaws as outlined in this blog....