Merryl Cepe
Merryl Cepe
Merryl Cepe is currently the PR and Content Marketing Specialist in Call Journey. She has almost 5 years of experience in PR Writing, but still has a lot to learn. Aside from writing fiction stories, her hobbies also include nail art, watching sloppy Kdramas and cuddling with any/all of her six dogs.
A.I. meets H.I.: Driving Growth and Improving Customer Experience
Conversation Analytics deploys the latest in AI for businesses to have deeper understanding of customers and drive a more personalized journey, enabling growth and...
The cost of not listening – when good customers hit bad culture
Conversation Analytics to bolster compliance and remove risk in today’s volatile financial industry Government watchdog, the Australian Prudential Regulation Authority (APRA), just raised the stakes...