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A.I. meets H.I.: Driving Growth and Improving Customer Experience

Conversation Analytics deploys the latest in AI for businesses to have deeper understanding of customers and drive a more personalized journey, enabling growth and improving Customer Experience Melbourne, AU, Sept 2019 – Companies are now embracing Artificial Intelligence (A.I.), not just a tool to improve...

The cost of not listening – when good customers hit bad culture

Conversation Analytics to bolster compliance and remove risk in today’s volatile financial industry Government watchdog, the Australian Prudential Regulation Authority (APRA), just raised the stakes for anyone who fails to hear their customers, threatening tough penalties for poor risk culture. APRA indicated this week it…

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