Melissa Thompson

4 Customer Service Examples from Apple

You deserve the best experience from the businesses you patronize – your dollar is what’s keeping them in business. No...

3 Simple Ways Law Firms Can Improve Their Customer Service

Hey, legal professionals, want to hear some rather startling - and depressing - statistics about customer service and the legal industry?  • Fewer than...

Protecting Consumers From Identity Theft

In order to work with customers, businesses need to collect information from them to process orders. For instance, if you’re shipping a product then...

Its 2017 and Time to Stop Doing These 4 Customer Service Screwups

There are many, many ways that a company can give such lousy customer service that customers literally flee into the arms of the nearest...

How To Ensure Your Client is Happy Without Sacrificing Your Business as a Freelancer

The hardest part of freelancing isn’t the work - it’s working with the client. Any freelancer will tell you that. Making sure that your...

How to Ensure You’re Engaging With Your Customers and not Missing the Mark

Sometimes figuring out what your customers want or don’t want out of your business can be tough. It seems as though they want you...

How To Ensure Your Marketing is Authentic and Win Over Your Customers

Image Credit: Pixabay Trying to make an impact on your customers now is harder than it ever has been before. Ads are everywhere -...

3 Easy Ways to Beat Loyalty Program Skepticism

Almost every company out there has a loyalty program by now. Small businesses may have something simple like a punch-card system, and bigger businesses...

Removing the Customer From the Digital Shell Game

On any given day, most people — aka customers — with a computer or cellphone use that device to check in to see what’s...

Cultivate Great Customer Service to Build a Loyal Following

When you open your new business you know you need to do to build a great following! To get your company off to a...

3 Ways to Ensure Your Website Is Mobile-Friendly for Boosted Sales

The customer experience includes a lot of factors, from how easy it is for shoppers to get answers to their questions, and browse and...

3 Important Metrics All Businesses Should Be Measuring Today

One of the best ways to grow an organization is through making sure that all customers have a fantastic shopping experience, at every touchpoint...

The Key People You Need to Launch a Successful Customer-Friendly Startup

When you’re starting out with a new business, it’s important to get as many elements of your launch and your first few months of...

The Importance of Customer Service in Education, and How to Improve It

When you think of the term customer service it typically always brings to mind thoughts of shops, restaurants, salons, supermarkets, and other traditional business...

Top Traits to Look for in Customer Service Candidates

This day and age, most people realize how it important it is for businesses to hire the right employees for a team, no matter...

Top Ways to Make It Easier for Customers to Complete a Sale

When it comes to attracting and pleasing customers in order to grow a business, there are many factors to keep in mind, from your...

What Businesses Must Do to Survive the Digital Disruption

We are living in a competitive world of digital disruption. That is, changes are happening whereby new digital technologies and business models are radically...

Startup Customer Service Tips for New Entrepreneurs

When you’re working on developing and launching a new business, it’s easy to get overwhelmed by all the different jobs you have to juggle,...

The 5 Pillars of Customer Care on Social Media

A full 30% of marketers this year say that customer satisfaction is their top priority. Why? Social media makes it possible to interact immediately...

4 Essentials of eCommerce Customer Service

With the number of online shoppers rising, especially among millennials, either via mobile devices or traditional computers, service businesses and e-commerce retailers were forced...

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