Melissa Thompson

What Businesses Must Do to Survive the Digital Disruption

We are living in a competitive world of digital disruption. That is, changes are happening whereby new digital technologies and business models are radically...

Startup Customer Service Tips for New Entrepreneurs

When you’re working on developing and launching a new business, it’s easy to get overwhelmed by all the different jobs you have to juggle,...

The 5 Pillars of Customer Care on Social Media

A full 30% of marketers this year say that customer satisfaction is their top priority. Why? Social media makes it possible to interact immediately...

4 Essentials of eCommerce Customer Service

With the number of online shoppers rising, especially among millennials, either via mobile devices or traditional computers, service businesses and e-commerce retailers were forced...

Effective Ways to Generate More Leads for Your Business Today

As an entrepreneur, you can offer the best customer service in the world, and have the coolest product or service ever designed, but if...

There’s Much More to Customer Service Than Policies And Rules — It’s A Philosophy

Customer service extends beyond the physical limits of a company department. It’s a way of thinking that needs to be adopted by everyone in...

Common Ways That Customer-Focused Companies Do Things Differently

There is a big difference between managers at a company saying they have a focus on customer service, and those that actually make customer...

Eight Service Mistakes That You Can Avoid With a CRM

It’s a well-known fact that clients are more easily annoyed than pleased. With certain clients, every time you call them on the phone or...

The Psychology Behind Solid Sales: It’s All About The Customer

Sales is never about the product; it’s always about the customer. That’s what professional marketers and salespeople are discovering lately. You might be able...

Software Innovation is Key for Providing Great Customer Experiences

Creating fantastic user end experiences matter. Focusing on that one thing has the most potential to generate long term growth and customer loyalty. This...

How to Interact Well With Customers When You’re an Introvert

Do you love interacting with as many people as possible at a party, or do you prefer to stick to conversations with a small...

3 Types of Loyalty Programs You Could Implement This Year

If you want to grow your business (and let’s face it, who doesn’t?), there are a variety of paths that you can go down...

8 Ways to Use Social Media to Improve Customer Service

Businesses can pour money into elaborate advertising campaigns, but bad customer service can undo all that investment instantly. Studies show that in the United States...

10 Ways Responsive Design is Critical to the Customer Experience

Responsive web design is defined as an approach to designing websites that remain constant across different devices used. Using responsive design is something you...

How Employee Performance Reviews Affect Customer Service and Satisfaction

70% of employees say their employer should understand them to the same degree they are expected to understand customers. (Towers Watson) Once a year employees...

Fact or Fiction: Customer-Centric Banks

There are precious few times a person walks away from his bank with a hop in his step and a...

4 Ways to Power Your Customer Service Workflow

Timothy Noah is a writer who jokes about customer service: “Customer service, they say, is dead. Actually, it’s not. It’s...

5 Ways to Go the Extra Mile With Customer Service

Putting a great value on creating lifetime relationships with customers, as well as going above and beyond the customer’s expectation...

5 Tips for Providing Personalized Customer Service in the Digital Age

Providing impeccable, personal customer service is at the heart of any successful business, but how can you achieve this when so many people are...

5 Reasons Your Customer Service Reps Need to be Tech Savvy

Customer service pros need to know what they’re talking about when dealing with a confused or irate caller. They are your first line of...

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